Cargus Mobile 4+

It worked just fine. Payment with card was ok. Status updates work good. Sent 2 packages so far and I'll sent the 3rd one today. Don't think I'll have any issues. One of the previous packages contained a laptop so it was fragile and it got to the destination with no problems. I think this service is very good compared to others in Romania!

I was not contacted when my package arrived although I had my email, phone number and sms available. It said it was “in deposit”, but it never came. I had to go out of my way to ask where it was.
As the 7th in queue for the livechat I had to wait more than a staggering 45 minutes when I was promised only 5 minutes of waiting. After all of the trouble already caused I was treated with short uninformative messages and was blamed for not picking up my package in time(keep in mind I never knew i was supposed to pick it up. I was never told anything. This is a delivery company). It was sent back to the original country. The agent didn't provide me with any official papers for the package being sent back which I need to be able to get the products again. A few days passed and livechat wasn't even an option anymore. I had to leave a message and wait for response. After almost a month I haven’t received ANY help. Deplorable services. I most definitely don't recommend this app or company to anyone.

On Sunday, September 29, I went to collect my packages at 1:15pm from Shop&Go location Serban Ion, Nr 5, Voluntari Ilfov. The gate was closed and the lady who at some point came to the gate to open to a member of their family, told me that she will not give me anything as it was outside of working hours and that she had guests?! I told her it was written in the email that it was in schedule (Monday to Sunday 8:00 to 17:00) and she told me it was actually the schedule of Cargus that one, not of her pick-up point. When I tried to contact someone from Cargus I only found a phone number that told me to get back to them between 8am and 8pm Monday to Friday. I could not even file a written complaint anywhere. I found it very strange for the pick-up point to be in the yard of someone, what is this? I am highly unsatisfied with this experience.