DHL Express Mobile App 4+

What’s the point of creating an app if you can’t schedule pick-ups, create labels and do what any decent courier service is supposed to do?

Hi Dragoș. Thank you for your feedback. We are always looking to improve the app experience. You are welcomed to email us at dhlexpmobileappsup@dhl.com with any suggestion you may have.

I have been notified one day before delivery that my package will arrive next day, being international shipping, i took off from work earlier and cancelled my plans for the day waiting for my delivery. A couple hours later i get an email notifying me that my delivery failed, without me being contacted at all by the carrier, it was also past support hours, so i had no way of contacting DHL or at least the carrier’s phone number. I’m very disappointed, i changed my entire schedule in order to be ready to receive the parcel after they notified me one day earlier, this just seems like one of the delivery drivers not being in the mood to do his job. The worst thing about it is that the delivery day was Friday, now i have to wait an entire weekend for a very important parcel. Just don’t schedule it if you know you can’t deliver it. People will understand, but if you set expectations, you will disappoint. Time is money and you lost me money. I expected more professionalism from a name like DHL. If you collaborate with DHL, not even express shipping is trustworthy, so don’t expect them to be serious about their services!

Hi Customer,

We apologize for the inconvenience caused. For any service related queries, please reach out to DHL Express Customer Service via http://mydhl.express.dhl and navigate to "Help and Support" towards the top left hand side of the page.

Thank you,
DHL Express Mobile App Team

App gets stuck on loading when going to From me - View details. Trying to view the details of a sent package results in an endless spinning loading icon with no way to cancel or go back, need to close app.
iPhone 14 Pro iOS 17.4.1
App v 5.2.0

Everything else is good, great job overall.

Hi Gabor Vlad. We're sorry to hear that you're having trouble with the app. Please email us at dhlexpmobileappsup@dhl.com with more details so we can assist you further. Thank you.