Glovo: livrare mancare & orice 12+

Wasted second chance

First dissapointment: receiving an order, a bag of food, OFF THE GROUND after a poor courier had a trafic accident. I feel sorry for the courier (not injured badly), I even told them it’s ok to pay a second time for the same order (although rightly would have been to get a new order for free) and tTHEY STILL SEND ANOTHER COURIER WITH THE BAG WITH FOOD THAT HE FOUND ON THE GROUND NEXT TO THE ACCIDENT (luckily for me that courier was a nice man who told me the truth and I obviously threw away the bag). I contacted their customer service to complain (not expecting much, but as an insider in the horeca business I expected an apology first of all and then maybe an offer) and I got no apology but only a 10 lei off the next order (which almost just covers the transportation fee). I got mad and deleted the app.
Later, I decided to give them a second chance. All good and well, have been using the app again for a while and today they just wasted that second chance! I was on my way home and ordered something in the hopes it would arrive at the same time as myself. 15 min later I was close to my house and still no courier was found. I contacte them to cancel the order as I decided to make a small detour and go buy the things myself. They told me they had to charge me the cost of transportation. What?! I hope the person reading this from Glovo will not need further explanation as how pathetic that is. Thanks but no thanks Glovo!

Better go get it yourself

this app was good in the beginning. But at this point its faster and better to go buy it yourself or make something at home. The orders arrive late and with the food cold, most of the time they forget to bring you something, and dont even waste your time trying to talk to an assistant. Ive had my fair share of problems with them, but the last month is been hell trying to solve a simple issue. Ive ordered food, it took them 1 and a half hour to arrive, without the second part, making me wait for another 40 minutes. Talked to an assistant, they told me is nothing they can do and that they’ll send the problem to a higher level, and so i will receive an email in 2-3 days. Heard nothing so i left it there, got over it. Today i ordered again, to wait for an astonishing 1h and 40 minutes to arrive cold. “Talked” to an assistant and nothing. same thing. Why? Because they just press the same lines in the protocol so you leave them alone. They dont have the least interest to solve your issue. Its sad because money does not grow on trees, and some people make such effort to earn them, while others are ignorant and just dont care. But how could you care if you get paid pressing random buttons for story lines to send to a customer. Shame

Very bad experience

Up until now i didn’t have any major issues with glovo. It’s true that they charge quite a lot for delivery compared with the fee they had when they first started.
Tonight i ordered some food and when it arrived it had a missing product(a main course). I promptly told the delivery guy that the order wasn’t complete, but he blamed the restaurant and sait that i should take it ip with glovo support, which i did immediatly.
I want to mention that even though the restaurant was pretty close to my home, the rest of the food that did arrive was cold and bearly eatable and they delivered it in aprox 1 hour.
As i said, I oppened a dispute with glovo support. They told me severa times that they couldn’t give me all my money back even though the order was wrong and the night was ruined. I told them that they could take the wrong order back and bring me the right one. The operator insisted that all he/she could do was to give me my money back for the missing product, not even for the delivery fee. After i tried to convince them that they were at wrong, they dis not budge. Later on an other opperator intervined and he closed the conversation even though it was not finished.(closed as in he blocked/ended the chat-it gave him some kind of power)
So i will not use glovo any time soon.

Răspunsul dezvoltatorului ,

Hi

Please could you send an email to appstorereviews@glovoapp.com with more details, so that we can personally assist you and resolve the issue.
If possible, please send it from the same email your Glovo account is registered with.

We look forward to hearing from you.