H&M - we love fashion 4+

After many updates and talks to your customer service, the issue of the apps freezing it still unsolved. The issue actually only happens in the following scenario: every time after I check the in-store availability of an item, not even 5 seconds later, the app fully freezes and needs a restart.

Also I noticed recently that my favorites list has been reset for no reason.. also, why is it that you can only add a limited number of items? It would be a great idea to expand that limit.

The app crashes when you need it the most. I had two vouchers I wanted to use in the store but I couldn’t because the app failed to open at many attempts. And also, the items from my favorite list keep disappearing with no reason. Please fix it! It makes the shopping experience too challenging

Besides the fact that the app loads poorly and sometimes gives errors when too many people are logged in, it's missing some important information.
The information I would like to check is the size the model is wearing and the measurements for each product and size, as well as being able to check the store availability for the products I'm interested in. Another bothering thing is that H&M are the only ones that make you ship the order back to the warehouse in case of a return and refund, instead of allowing the customers to return the products in the store. You should really accommodate this, like all the popular brands do as it will save your clients a lot of hustle.