Tap in to our fashion feed, anytime, anywhere, and all in one spot — the H&M app.
Get instant updates, track your orders, use your own photos to find similar items in stock, and get inspired by our users all over the world!
Imagine yourself browsing our feed and experiencing it live all at the same time.
Sounds exciting? Keep reading!
What if you found an item in our app and wanted you to know if it’s available in any of our stores? We have the answer to that — use our FIND IN STORE feature! This feature will show you all available sizes and colours and where we currently have them in stock.
Our app also comes handy when you’re already inside one of our stores.
Let’s say you can’t find your size or would like to know if an item is available in more sizes and colours? Scan the price tag — our SCAN & FIND feature will let you know!
Seen something you like and got inspired by? VISUAL SEARCH lets you explore what we have to offer by using your own photos or screen shots. It recognizes patterns, colors, styles, and gives you a list of matching or similar items in stock.
Save the items you love the most in your own list of favourites — just tap the HEART ICON.
Turn the H&M app into your own shopping tool — activate IN-STORE MODE when you visit one of our stores. See which of your favourite-marked items are available in the store you’re in, or nearby.
Keep up to date with the fashion world by activating PUSH NOTIFICATIONS! You’ll be the first to know when a designer collection drops and you’ll instantly be notified when we have special offers and events!
Don’t miss out — download the H&M app now!
When you download the H&M app, we will process your data in accordance with our Privacy Notice. For more details on this, please go to hm.com.
After many updates and talks to your customer service, the issue of the apps freezing it still unsolved. The issue actually only happens in the following scenario: every time after I check the in-store availability of an item, not even 5 seconds later, the app fully freezes and needs a restart. Also I noticed recently that my favorites list has been reset for no reason.. also, why is it that you can only add a limited number of items? It would be a great idea to expand that limit.
The site and app are not functional anymore
TheMillionthAnnoyedCustomer109
I got logged out of my account. Tried to login again using the same email and password I have used for a long time - I got an error saying that either the email or password are wrong - Weird! I then changed the password and guess what? After properly changing it, I tried logging in with the email and the new password and I got the same error!Tried from the browser (Google Chrome), got that same error again!I deleted and reinstalled the app, changed the password a few more times, but to no avail.Tried changing the password also from Safari, which I did successfully and I was able to log into my account with the new password.Guess what happened next? I got disconnected automatically and tried to log in again with the email and new password and got that same “Email or password is wrong” error once again! This would be hilarious if it wasn’t so tragic. What is happening with the app? It’s the worst bug I have ever seen, what are the developers doing?Also, before this issue started happening, I was not able to see my favourite items or the items added to my cart if I left the app if I didn’t somehow trick it by adding a new random item to the cart. This is unbelievable… please do something or just quit.
Unknown error
emafabiana
It’s been a couple of days now since the appplication is not working properly!Every time I want to check what is new, the app is asking me to sing in (although I have saved my password for the account) and although I am doing everything properly, it shows me that an error happened and I cannot access my account! Please solve the issues! You are loosing customers!
Takes a while to load & Missing some important features
f2f hgxbjj
Besides the fact that the app loads poorly and sometimes gives errors when too many people are logged in, it's missing some important information.The information I would like to check is the size the model is wearing and the measurements for each product and size, as well as being able to check the store availability for the products I'm interested in. Another bothering thing is that H&M are the only ones that make you ship the order back to the warehouse in case of a return and refund, instead of allowing the customers to return the products in the store. You should really accommodate this, like all the popular brands do as it will save your clients a lot of hustle.
Thanks for shopping at H&M! We regularly update our app to fix bugs, improve performance and add new features to help you find the fashion you like!
This release contains a fix that improve the app stability.
Version 26.15.0
The developer, H&M, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Purchases
Search History
Identifiers
Usage Data
Diagnostics
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Contact Info
Search History
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
User Content
Identifiers
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
