ING HomeBank 4+

Urare Crăciun și Anul Nou! / Merry Christmas and a Happy New Year!

RO: Mă bucur că am ales ING, am avut satisfacția de a rezolva totul din aplicație, lucru care m-a bucurat enorm.. sper în continuare să fie totul la fel de bine având card ING și implicit această aplicație .. să evolueze totul și mai mult.. Vă doresc să aveți un Crăciun liniștit, armonios și un An Nou plin de satisfacții profesionale și de ce nu, cât mai multe filiale ING deschise in mai multe orașe .. mai ales în Câmpulung Muscel/România(chiar este mare nevoie aici de o bancă sau bancomat ING) Acestea fiind spuse, sper ca aceste sărbători să vină cu bine, cu bucurie, iubire dar mai ales sănătate! Crăciun fericit și un An Nou minunat! EN: I am glad that I chose ING, I had the satisfaction of solving everything in the application, which I was very happy .. I still hope that everything will be just as good with the ING card and implicitly this application .. to evolve everything even more. . I wish you a peaceful, harmonious Christmas and a New Year full of professional satisfaction and why not, as many ING branches open in several cities .. especially in Câmpulung Muscel / Romania (there is a great need for a bank here or ATM ATM) That being said, I hope that these holidays will come with good, joy, love and especially health! Merry Christmas and a wonderful New Year!

Răspunsul dezvoltatorului ,

Iti multumim pentru feedback si recenzia de 5 stele! Iti dorim un an nou fericit! 🧡

Simple , modern and easy to use

ING home bank application is one of the easiest and simplest applications to use for users of any age. It has a modern design but at the same time simple and is structured in categories so that we can more easily find the category of services we need. Another big plus is the fact that we can see our transactions in real time and broken down and we can easily send when we need proof of payments but also the fact that we can download the account statement at any time and for the desired intervals in several forms (excell pdf csv).
So far, I have used the banking applications of 6 banks in Romania, but from all of them I would always choose Hb ING, which I have been using since 2014.
Good job guys 👏👏👏👏👏🧡

Missing functionality

Probably the worst part is that there is no way to report a problem from whin in the app. If you are facing an issue, your only option is to call the call-center because who doesn’t want to spend minutes on hold just to talk to a call-center worker that is not part of the development team of the app and has no way of fixing the issue.
In the past couple of day they have been spamming me on all available contact methods (app notification, email, sms) to update my date. Not only it’s only available from the mobile app, not the desktop website, but it doesn’t work from the app (and yes i check, i have the latest version of the app and no updates available, tried on multiple occasions). The fist page work to fill in the date, but on the second page where address is required, there is no field where city and country can be added in, however it doesn’t allow you to go to the next page because those inexistent fields need to be completed. Which mean i further have to waste my time to physically go to an office to tell someone my data. Really disappointed with this bug and the lack of in app support available.

Răspunsul dezvoltatorului ,

Hi there and thanks for taking the time to reach out to us. We know updating your data can sometimes trigger issues and we're sorry for the headaches this might cause. We're actively working on improving this, we promise. Did you manage to update your data in the end? Also, if you have any other suggestion for a better overall experience in Home'Bank, we're all ears 🧡🦁