KIX Field Agent 4+
Mobile Ticket Processing
KIX Service Software GmbH
Designed for iPad
-
- Free
Screenshots
Description
KIX Field Agent enables service technicians and field staff to work on assigned tickets in your KIX Service Management System, also while being offline.
Any ticket information is also offline available, e.g. asset/config item information, knowledge base entries or the communication history.
- ticketing / work order processing
- offline capability
- reject/accept tickets/work orders
- checklists
- take notes with photos
- automatic time tracking
- work order completion with signature
- work reports for your customers and internal use
- search in assigned tickets
- notification for ticket reminders
- grouping by plan data and priority
- access to device/system information in the database via QR code
- offline access to knowledge base articles of your tickets
- offline access to customer/contact information of your tickets
- view and navigate to customer addresses using your navigation app
- sending emails regarding their tickets from the mobile device
- GPS position report to backend for further deployment planning
Requires KIX version 18. The system backend server must be reachable from your mobile device via HTTPS.
What’s New
Version 1.8.0
- view and enter custom form fields on tickets (Date, DateTime, Text, TextArea, Selection)
- custom checklist selection states
- attach files from file system to tickets and notes
- additional filter in "Other Tickets" initially shows other agents tickets only, but allows to switch to own tickets
- fixed authentication failure
- minor improvements and fixes
App Privacy
The developer, KIX Service Software GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
-
KIX Service Software GmbH has identified itself as a trader for this app and confirmed that this product or service complies with European Union law.
- DUNS Number
- 551162253
- Address
- Schönherrstr. 8 09113 Chemnitz Deutschland
- Phone Number
- +49 37127095620
- info@kixdesk.com
- Size
- 47.3 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 12.0 or later.
- iPad
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- © 2023 KIX Service Software GmbH
- Price
- Free