MyEnel (Romania‪)‬ 4+

Enel Energie

Designed for iPad

    • Free

Screenshots

Description

Enel's services are designed for your everyday comfort. With MyEnel you easily manage your electricity or gas contracts, ask for help in any problem and discover the Enel world, directly from your mobile phone.
MyEnel is a dynamic application through which you can:
• Manage more places for electricity and natural gas consumption;
• Forward the electricity or gas index and track consumption trends more easily;
• View the last 12 invoices issued and payments;
• Pay the bills for one or more places of consumption;
• Save data card for easier and faster payments;
• Modify your contact information;
• Choose to receive the invoice attached to the email;
• Setting up notifications and promotional messages;
• Find out the balance of the invoice without being authenticated in the application;
• Get quick answers to your questions and suggestions.
Your feedback is very important to us which is why we are waiting for your recommendations and suggestions on the email address: mobile.ro@enel.com.

What’s New

Version 4.9.2

Updates for notifications and promotional messages.

Ratings and Reviews

2.2 out of 5
91 Ratings

91 Ratings

Andrei Iordache ,

Not able to pay the bill

Every month when I want to pay my bill I have the same problem - seems to be an issue after I choose the card - the push notification message for payment approval is not received.

It’s not my banking provider issue because on other apps/ e-comerce webs I don’t encounter this issue.

Another problem with this app is that after trying to make the payment it’s need to wait 15 minutes to be able to try one more time. Why it took so long? Shouldn’t be real time?

Developer Response ,

Hello, Andrei! If the situation persists, please send us a request to the email address mobile.ro@enel.com, accompanied by the identification data of the location and a screenshot with the displayed error. In the meantime, you can also try to make the payment online, directly from the site, by accessing this link https://plata.enel.ro/?utm_channel=sON. Thank you for your feedback. If the problem has been fixed, please re-evaluate the grade given to the application. Good day, Enel Team

almost comestible ,

Can’t even log in or reset my password

This app is truly one of the worst mobile app experiences I ever had and this comes as a surprise knowing how much money Enel makes out of electricity bills but for some reason they couldn’t find the budget for a good app.

Developer Response ,

Hi, can you tell us what error you encounter when you try to authenticate, even reset your password? Thank you, Enel Team

Raaalucaa ,

Necessary Application updates

Please add the possibility to change the corespondence address directly in app. I have write several emails to enel but no support regardin this so far.

Secondly, I transmit the index in the right time frame but the invoice is made on estimation. Please make index transmission work.

Developer Response ,

Hi, unfortunately you can not change the correspondence address directly from the MyEnel account. But thank you for the suggestion. With its modification our colleagues can help you, after sending a request to the address contactee.ro@enel.com. If the transmitted index is found in the "Transmit index" section and is not found on "History" it means that it was recorded but not invoiced. With more details our colleagues can help you after sending a request on the email address mentioned before. Thank you for your feedback. If the problem has been fixed, please reassess the grade given to the application. Have a good day, Team Enel

App Privacy

The developer, Enel Energie, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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