Packeta 4+

I just left one of their boxes almost crying because I wasn’t able to pick up a package that has something important I need for tomorrow. I’ve gotten emails that lack the information you need in order to pick up your parcel, the app is asking for a password that goes with the tracking number, I don’t have that, I’ve never heard of a password and I’ve never received an email with one. This was the last day when I could pick up my parcel. In one of their emails they said all I need is to log into the app with the phone number and email I used when ordering the parcel and it would appear there, haha nice joke, nothing was there. Tried to find the parcel, I typed the tracking number and then it asked for the password I never heard of. Horrible app, horrible company, if you ever order something online just select for it to be delivered to your home because this service is unreliable and bad.

Hello, if your parcel is stored at Z-BOX, you don’t need any password, just the app (please see below more details how to pick up a parcel from Z-BOX https://www.zasilkovna.cz/en/customer-service#z-box). It is possible we haven’t received correct number from your sender and therefore the app was not able to find the shipment. In such case, please contact our customer service (+420 216 216 516) and our colleagues will help you to solve the issue. Nikola from Packeta

I strongly don’t recommend this app.
This app says there are a lot of easyboxes..actually, there are listed around 5 in the entire country. Further, i wanted to remove my phone number/account since i was not happy with this app..guess what, it is not possible. Worst experience. Keep in mind i’ll give this warning about your app to anyone, either online/offline.

Hello Theo, we are still spreading our Z-BOXes. With our application you can pick up your parcel from Z-BOX but you can also send a parcel. It is very useful application. We believe you will appreciate it. Gabriela from Packeta Group

I’ve used the app to send a package in a different EU country. Just dropped it off at the nearest pickup point. No hassle, good experience. Enough pickup points to not be a problem, at least in Bucharest, with directions and screenshots of how the place looks like.

The user experience should be improved a bit. Neither English nor Romanian translations sound natural and are confusing in some cases. Directions to a pickup point can only be opened in Apple Maps.

Would I use them again? Yes.

Hello, thank you for your feedback 😊 Gabriela from Packeta Group