Paysend: Money Transfer App 4+

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Thank you for your feedback!

However, we see that you gave us 4 stars out of 5. Please let us know if we can improve our service in any way by emailing at success@paysend.com. Our team will be glad to review.

I will begin this review by telling you to avoid this scam by all means. You will feel like fighting with no weapon against a company which will behave with your money as they want. After a few deposits and transactions they blocked my account with restrictions on my money without an advertisment or a heads up. Literally they didn't say anything. I found out I was blocked just after I contacted them on chat. They pretended that the restrictions is a formality an I need to send them the source of funds, some selfies with myself, ID and card. After one week of keeping my money captive they lifted the restrictions after I pressed them enough on chat. (My mother is still blocked for almost 2 weeks). The worst thing they've done to me is canceling a payment 2 days after I made it, and then re-did by themselves, as a new and different transaction on another currency exchange. I don't know about it, nor did I approve it. They did the payment from my account stealing me 400 GBP. The only explanation they gave me on chat is that the currency rate changes after 2 days so they had to cancel my first transaction and make a new one. This is one of the biggest illegalities a bank can make: payments in your name without your consent. I already noticed the police and customer right institution. Please be aware of this thieving company, for your own mental and financiar healt

Hello, Adrian! Thank you for your feedback!


We are sorry to hear that you were left disappointed with your Paysend experience.

As a regulated financial services company, we're committed to maintaining the highest security standards. This occasionally means asking customers for more documents or information in line with our terms of service.


We can see that our support team is looking into the issue and will continue to keep you updated via email. We will aim to resolve this matter positively and we'll keep you updated via email.

I created an account a few days ago, wanting to transfer some money abroad. I completed my account and processed a payment. The payment was immediately in a failed status but there was an instant hold on the specified amount. I sent them several emails asking for details and assistance and no one got back to me so far. And there is no phone number to call them.
I then called my bank and asked for the funds to be released and managed to do so but they took a 2€ commission for the nonexistent transaction.
Since then, I've been sending them emails, trying to cancel my account and no one gets back to me, yet they spam me with promo emails.
I think this is a scam app so beware...

Hello!
Please email ‘help@paysend.com’, our private client support team are standing by to help. Regards PaySend