ING.lu 4+

The Year 2023 update:
- Still No Apple Pay
- iPhone app freezes in 50% cases I launch it.
- iPhone app now freezes also while I am trying to do some operations
- iPhone app does not allow you to see a lot of details for your transactions
- Worst of all: bank freezes all cards without even letting you know and you cannot find out the reason through app. They will not answer you within few days. So if you are abroad with only ING card available -> you are in disastrous trouble. Worst bank I have seen from many angles.

I would give it up instantly if this would not be my salary bank

Hello, thank you for your update, we are sorry to hear that you are experiencing some issues. For the app that freezes: try and close all apps that are open on your phone by sliding 2 fingers up. My ING should work again.
As for the issue with your cards, normally all the information needed was included with your new credit card. Our apologies if this information did not reach you. In case you still need help, we propose you take a look at our FAQ that can be found via www.ing.lu/visa. Of course you can always contact our contact center on +352 44 99 1 or contactcenter@ing.lu to see if they can help you. Kind regards,
Your ING Team

This is not an app, just a wrapper for a web page.
- text inputs are broken: cursor is invisible and navigation is not working as expected
- often app starts with an empty white screen with a tiny text “Host …”
- push notifications are unstable
- app is not getting tested well: it was broken for a few days after latest iOS update
- there are no reports, stats, any useful data
- ing is the last bank in Luxembourg which doesn’t work with Apple Pay

We are sorry to hear you are unhappy with the app. Rest assured that we are working hard on solving several of the bug as well as on creating a new version of the app. Kind regards, Your ING Team