RIU Hotels & Resorts 17+

If you are living in several rooms, it’s practically impossible to book restaurants using the app. It is necessary to book separately for each room, but you don’t know, if there are enough places for chosen time-slot. So it is necessary to try many many times different time-slots to divine, when there will be enough place for all of us (and there are not so many of us - only three in three different rooms). And most inconvenient is that you just can’t book restaurants in hotel directly - only using app…

We are sorry for the inconvenience caused, we are improving the issue of restaurants in the hotel, however it is true that today only one per room and only the number of people in the room is allowed. We will make a note of your comments in order to improve. We hope that the other features of the App have been to your liking and that you continue with us after your stay, in the App you will find all the destinations where we have a hotel so you can easily organise your next trip! 📲🙂🙂🌴🫣🌴🌍

It crashes when you try to open details regarding hotel info, so no way to check activities in hotel

Hi, we're sorry for the inconvenience. We are happy to let you know that the issue has been fixed📲✅ We encourage you to update our App, we would love to have you back and enjoy all the features of our App, thank you for taking the time to share your feedback! 😊 If you have any other problem, please send us the details to appsupport@riu.com and we will be happy to help you.

One of the most inconvenient and ill-conceived hotel booking apps I've come across. It is strange that such a large hotel chain could not create a simple and effective app for their hotels. Problems begin from the moment of registration when creating an new account you cannot see your RIU class number. The user needs to run first recover his RIU class number and after that run password recovery. The check in system is also malfunctioning. If customer trying do it from main screen then a message stating that the correct hotel has not been selected may appear during check-in. The customer can found some other small bugs and I have no idea how this app was approved for downloading to AppStore

Hi, 😊. Checking our app, we can see that it is now working properly. We're sorry for the inconvenience caused, we hope you enjoy your stay and use our App again to test all the features it has 📲⭐⭐⭐⭐.