Sonder - A Better Way To Stay 4+

Name: Sonder - A Better Way To Stay
Rating: 4.1 (34 reviews)
Author: Sonder

Sonder

- 4,1 • Оценок: 34

- Бесплатно

Снимки экрана (iPhone)

Описание

Tired of choosing between boring hotels and “quirky” vacation rentals? Us too.

At Sonder we combine inspiring spaces with intuitive technology so you can experience a better way to stay. Whether it's a quick trip or a lengthy getaway, our selection of rooms, suites, and apartments has you covered. All of our spaces feature designer details, keyless entry, and fast free WiFi. And every stay is supported by our local teams.

Unlock a better way to stay with the Sonder app
– Skip the front desk with our mobile key feature.
– Need something? Contact our team via in-app chat.
– Hungry? Explore our curated neighborhood guides.
– Want to sleep in? Delay your check-out with the tap of a button.
– Manage all your stays in one place.

Browse and book your next stay in 40+ cities around the world.

20 мар. 2024 г.

Версия 3.9.2

We update the Sonder app every single week to make your stay even more seamless than the last.
Here are few things we've made better for you in the latest update:

- Bug fixes and improvements.

Love the Sonder app? Leave us a review. If you have questions, feedback, or issues,
reach out to us at reservations@sonder.com.

4,1 из 5

Оценок: 34

terrible user experience

I see that some reviews were left over a year ago, but not much changed.

All just to get a confirmation of a booking I already paid for.
- 4 hours chatting to get a confirmation of phone number (no texts from Sonder seems to be reaching me).
- Constantly asking me to make an internationally call to USA to solve their (!) issue.

-You then have to delete the app and install it again, so it is your last step, no matter that you have already chatted with them for hours and hours through the actual app!

This is all crazy and i didn’t yet even arrive at the place.

Very bed experience

I have been trying to get the check-in details for 3 hours because of technical issues with the app: it was displayed that I need to download the app, what I had already done at that moment. After starting three chats with the support I have found out that I need to verify my id. But again: there was no link for it.

Regarding the app:
It’s not possible to copy text from the chat, thus each time the support agent sends a link you need to type it manually.
It’s not possible to upload photos to the chat to prove that there is a problem with the app.
It is not possible to continue the chat with the same support agent whom you have already explained everything after you close the chat or an app.

Disgusting place, will never go back

I am very disappointed. They have made my stay here disgusting. Invasion of ants, rudeness of your staff, constant smoking of marijuana by neighbors.

When I reported these issues, the administrator didn't trust me and had to take the time to prove it to them. I don't recommend anyone to use this company.

When I asked for a refund for the remaining period, they fooled my head for 10 days and eventually refused.
Prices are very high, on Airbnb you can find better and cheaper options.

Lived in Mexico, CDMX, Sonder Coporo. November 22 to January 23

Разработчик Sonder указал, что в соответствии с политикой конфиденциальности приложения данные могут обрабатываться так, как описано ниже. Подробные сведения доступны в политике конфиденциальности разработчика.