تويو: توصيل مطاع‪م‬ ٤+

I order from kfc and my order were count 43 SAR and thats was around 1:35pm , I payed the first time with my Friend card and the ToYou system did not accept the payment, the second time I payed with my cards and it came up with the same problem, Note that the money was withdrawn from my friend's account and from my account too!! I contact the customer service at 1:40pm and they give me the auto replay which did not solve my problem I contact them again and again and the still give me tha auto replay. I told the driver that I already payed twice and show him the prove from Alrajhi Bank“before he reach my house and he said okay”, after he came to my house he said pay first then I will give you the order, I told him about every thing and he said I cant help you and you cant get your order unless you pay, he waited at my door 2:30 hour and while that he constant the drivers customer service and they did not answer him too. I wasted my money and my time for this order and I ended up with nothing, and this is my last time to order from ToYou app👎🏻.

Hello, please provide us with your name and mobile number registered with the application on the following link feedback.toyou.io so we can look into the details immediately💙

I ordered some pharmacy items through the app for the first time and it was horrible experience. They deducted the full amount and later called me to tell that they don’t have all the items. I asked them to partially fulfill the order and refund the rest. They didn’t provide any update on the timeline or process and terminated the call. Then after 15 minutes, the ordered arrived. But it was the wrong item. I contacted support, they asked to share pictures, which I shared. They replied with: “ Please accept our apologies for this experience🙏🏻 We will contact the merchant and take appropriate action to ensure you have a better experience next time🤗” I contacted customer support multiple times and it was the standard response I got each time although I specifically asked them with the proof that item is wrong and they should pick it up from my place and refund me the amount. I will never use the app again, and strongly recommend not to order anything from them. Their merchants are bunch of liars. Never had any bad experience with other delivery apps.

Hello, please provide us with your name and mobile number registered with the application on the following link feedback.toyou.io so we can look into the details immediately💙

I tried a couple restaurant, and most of them are above average in comparison, but I tried the other restaurant where they are supposed to be one of the best or the market, but I got my food cold and small portion for what I paid, like I brought large meal from well-known restaurant, but they give me a small portion and they didn’t refund me or anything multiple times in different restaurant

now the driver, if the restaurant didn’t close your bag really good then expect your french fries half empty I don’t want to point to anyone but I had that couple of times and I did complain but I didn’t gotten a response from the app, if you paying cash make sure you have change because if you did not you’re gonna get ripped off by the driver and taking your rest of the money telling you it’s fine it just the tips when actually it’s not that stealing from the customers.

Now last but not least this is not two or five times I have order from this app more than ten times in different restaurants, and most of them are recommended by the app a.k.a. top merchants.

Hello, please provide us with your name and mobile number registered with the application on the following link feedback.toyou.io so we can look into the details immediately💙