I received a missing order during a family gathering, I called the customer service who promised to transfer that amount the next day.Up till today which is seven weeks I still didn’t receive the amount ,when I called them they mentioned that it could be delayed for one more week

I made an accidental pick-up order from one of the stores and promptly received a call from the app's customer service after I filed a complaint. I explained the situation to the agent, seeking assistance. The agent suggested that I contact the store directly. Unfortunately, when I attempted to call the store using the phone number provided in the app, I realized that it was incorrect, consisting of 11 digits. Consequently, I was unable to retrieve my order.While I acknowledge my responsibility for the mistake in placing the order, I believe that the app should also bear some responsibility for providing inaccurate contact information for the store.

Worst customer care and customer experience among delivery apps in KSA. Order Tracking is useless. I ordered for pickup, and the tracking kept saying “preparing your order” until exceeded the expected time. Raised a delay flag, and one customer care rep said you should call the restaurant after you place a pickup order to start preparing. The other rep (when I request cancellation) said you’re not familiar with our app; customer should go to the restaurant even if the status is not “Ready for Pickup” and pickup their order. Really! Why bother using your app if not telling me when to to go and pickup. P.S. it’s been 3 hours now and the app is still showing “Restaurant is preparing your order” status.

The driver calls me an hour and 20 minutes prior scheduled delivery time saying he has collected my order.. which means either the driver is going to keep it for over an hour in his car or it will stay prepared and packed in the restaurant until the driver collects it! In both cases im going to receive cold non-fresh food. Moreover, when i wanted to complain, the customer service rep was saying the driver didnt collect the order and the restaurant cant cancel the orderWhy should i use the schedule order option or this app again?!