زين السعودي‪ة‬ ٤+

Kudos to the developers 👏🏽

I’ve been using the Zain app for a while now, and it’s been a game-changer. The user interface is clean and intuitive, making it easy to navigate and manage my account. Everything I need, from recharging to tracking usage and paying bills, is just a few taps away. I appreciate the regular updates that keep improving the app experience. Kudos to the developers for creating such a reliable and efficient app!

Useless Application

Zain has decided to permanently move from its text services and facilitate operations entirely from this app. However, the app is flawed beyond measure, once charging me for a package and not activating that service. Their latest problems include an absolute inability to unsubscribe from a package or to subscribe to other packages while another package is active. You can see the dilemma especially when the text service is suspended. Customers are left essentially in limbo and forced to accept that once they choose a package they will have to stick to it entirely unless they are able to get assistance from a competent agent at a local Zain outlet. It goes without saying that the support via their “contact us” line are entirely clueless and won’t provide solutions that customers cannot come up with themselves. Very bad app.

استجابة المطور ،

Dear Valued Customer,

We sincerely apologize for any inconvenience caused.

Please fill out the below form with all the details so we can assist you with your problem:
(https://zain.app/en/feedback)

Your satisfaction is our goal, and we aim to provide you with a smooth experience.

- Zain Team

Solid App with Minor Glitches

The app is user-friendly and makes managing my internet service a breeze. I love how easy it is to pay bills and track data usage. The interface is clean, and customer support is just a tap away. However, the app occasionally takes a bit longer to load, and there have been a few times when my data usage wasn’t updated in real-time. Also, promotions often redirect to the website, which could be better integrated. Overall, it’s a solid app with some room for improvement.