Deliveroo: Food Delivery App ‪١٢+‬

I tried the app one time and will not repeat it. After one hour waiting from “expected delivery time” I contacted deliveroo customer service to cancel the order since I couldn’t get in contact with the restaurant and check why the order is delayed. Customer service tried to contact the restaurant and could not as well. They promised to cancel the order and refund the money and ask me to wait for 48 hrs. Later, I contacted customer service to check the status of the refund and they mentioned that I need to contact the restaurant and get the refund directly from the restaurant. Honestly, I did not get what is the app role in food delivery if they could not keep their words of the refund or working on a resolution between the customers and the restaurant. It will be much easier to deal with the restaurant directly.

I had friends and family gathering at my place and I was depending on deliveroo to help me with food logistics. The order delivery took 106 min while I was able to get a conformation form the resturant by the phone that it was done with the order in 30 min. No way to contact deliveroo team but email which is stone ages and no displayed direction on the call number in the application of what so ever. The order was big and the application did not assign 2 drivers to fit it deliveroo boxes from when it was placed, it took them time to assign another driver and the food arrived cold and saggy. Very disappointing experience of the last mile service deliveroo founders claim they focus on and claiming to be their added value. Never going to use this app again and if you want to avoid a bad experience stay away from it

It’s just a worst experience and I deleted the App. I was so tired and starving and placed an order and I couldn’t contact the delivery guy duo to network issue. But in my profile I clearly put my address and just because I didn’t answer the phone which I didn’t receive because of the network issue he left. When I saw the app, it said that he left the food in the front door but he’s lier and took my food. Tried to contact the customer service but unfortunately they said the fault on you why you didn’t answer. So, why I put my address and name in the app and in the previous times they just simply rang the door
Feel so upset and I’ll never ever use this App.
Bad experience. Bad customer service
LAIR