Jahez ‪٤+‬

First time using this app and honestly it was great and better than its competitors. The food came on time and was great and fresh. This app keeps you updated as soon as the order is ordered. What I mean by that is when you order your food you are notified as soon as it’s accepted and notified when the restaurant are preparing it and notified when the driver is available and notified when the food is done and sent out and notified as well when the food is outside your house. Great work keep it up

They don’t respond to help the customer either by calling the phone number they’re providing neither by the chat support. The driver’s phone number was not in use I couldn’t contact any one to solve the issue. They don’t have an option to cancel the order at all, so make sure you put everything right and pay in cash as they don’t respond or cancel their orders, which doesn’t make any sense, so 0 mistakes should be done with their policy.
Otherwise, their delivery fee is reasonable.
البرنامج سيء لا يرد على العملاء لو صارت اي مشكلة في الطلب ولا يوجد سياسة الإلغاء نهائيًا ولا يردوا أبدا ولا رقم السائق أساسا شغال فالواحد إذا طلب لازم يتأكد تمامًا قبل يرسل الطلب. سياسة عدم الإلغاء سياسة غير منطقية فدائما اختاروا خيار الدفع كاش عند التوصيل وياليت يردوا على الاتصال او حتى على الشات اللي حاطينه لخدمة العملاء. الطلب كان قيمة التوصيل فيه معقولة وهذا اللي عجبني وغير كذا ماراح أستخدمه أبدًا دام إنه مايعطيني أبسط حقوقي انهم يردوا ويخدموني

Once I ordered and paid for the meal, it then tried to charge me for the meal again twice. Not to mention, charged me an extra 2 SAR for even putting in my card information. Then, once the meal was accepted, the dot stayed on “Preparing Order” for an HOUR. I was honestly afraid I got scammed. My husband tried to call the customer service, no answer. So he called the driver, only to find out he was in a completely other town and was driving here, 40 minutes from where he is, to pick up my meal and deliver it. Husband asked if he could just cancel the order and get the money back since the food wasn’t even ready and he wasn’t here, driver said that was not allowed. Deleting the app once I actually get the food I ordered...2 hours after I ordered it. Do better.