Labayh - لبي‪ه‬ 4+

Suggestion

I do really like the app but I still wish that you add three more features:
1- I can send balance or money from the app to another user. Because I have a friend who really needs a session but has no money and I don’t mind paying the cost for that person through the app

2-from the client ends, you need to allow client to send pictures and videos.

3- there’s no way to have the consultation on Speaker call.

Developer Response ,

‏Thank you for your comment

‏We are really happy that you like the app.
‏For your first question, you can contact customer service to charge your wallet .
‏It will be in future version of the app. For your two other questions we will take that into consideration.

Difficult refund process and wrong appointment timetable

I have found money refund process extremely non user friendly and there is no transparency as you never get to know when you will have your money back. No matter what you write to customer service regarding refund they always say check your bank statement and fail to provide transaction number from their end.

Secondly, most of the time i found that app shows available slots of a consultant, you book one of them, and then you get to know at the time of appointment consultant is not available. And there is no way that can be used to provide feedback and rating of consultants in such cases.

Developer Response ,

Dear customer,
we apologize for the problem you encountered,

The systems of companies differ in returns, which take from 14-20 working days to be returned to your bank account, but your request will be followed up and worked on as soon as possible.
So please contact us from within the application via (support) customer service,
waiting for you 🙏🏼

Fail

I booked 2 sessions with 2 different therapists but unfortunately No show in both! And that confirms that they don’t take virtual visits seriously as actual visits, like how many times you booked an actual appointment with a physician and you arrived but the physician did not show up? Never! I don’t mind if they cancel at least 1 hour ahead but not showing up and leaving us waiting for the cancel button to pop up is disrespectful and such a waste of our time!