LoungeKey 4+

My companion app at travel

One of my basic apps for travel.
It detects the airport or nearby, provides your the best guidance toward the available lounge and how to access it.
Never faced any issue since I’m using it since 4 years … thank you LoungeKey

So Buggy

There are couple of terrible things about this app. While it makes it easy to you to find the VIP lounges in the airports, it fails to:

- update your “Card on File”. I got a new Signature card that I’m already using for a while for payments and even accessing the lounges, but when trying to update the card details it will just tell there is an error witnout tracing it. Considering that I’m 100% sure of my card details, I don’t know what the hell is wrong with the error message I’m getting.

- updating my visit history, it is not showing my recent lounges visits, stuck on October 2021 as the last visit although I did access a lounge after that date.

Besides these, there is an awkward glitch when viewing the digital card. The screen all the sudden goes on maximum brightness possible which really shocks the eye 😵‍💫.

I hope someone looks deeply into debugging this app.

Developer Response ,

Thank you for bringing these issues to our attention. We apologize for the inconvenience you have experienced with updating your card details and visit history. Our team is actively working on resolving these bugs to ensure a smoother experience for our users. Additionally, we appreciate your feedback regarding the glitch with the digital card display and will take it into consideration for future updates. Your input is valued and we are committed to improving our app. Shan

Cant verify my card

Since I've received my credit card i have not been able to register with lounge key. When the verify you card page opens up i fill my name, card number, tick the i am not a robot tab, i finish and then click agree to terms and conditions and then the validate tab is still grey and i can press it I'm just stuck!! Whats going on? Its been 2 days now. Ive check it with multiple browsers its doing the same with all of them. Please fix it

Developer Response ,

We're sorry to hear about your experience. Please reach out to our customer support team for assistance with verifying your card so you can enjoy the benefits of the app.