Raha - راحة

Name: Raha - راحة
Rating: 4.3 (115328 reviews)
Author: SMASCO

Raha Services by SMASCO

مجاني - مصمم لـ iPad

١١٥ ألف من التقييمات
الأعمار

⁧٤+‬
سنوات
الفئة

أعمال
المطور

SMASCO
اللغة

AR
لغة واحدة
الحجم

108.5
م.ب.

خدمة راحة من سماسكو لطلب عاملة منزلية بالساعة , يمكنك إختيار الموعد والتوقيت وتأجيل الزيارات مباشرة من التطبيق حسب رغبتك, صممت باقات راحه لتقديم خدمة عاملات منزليات مدربات بكل مهارة وإتقان ويعملن بأعلى همه لضمان معايير الجودة لتلبية احتياجات العملاء المتنوعة وذلك من خلال باقات مختلفة . يعمل التطبيق كمنصة الكترونية رسمية للشركة السعودية لحلول القوى البشرية (سماسكو)، وهي الشركة الرائدة في مجال توفير الأيدي العاملة في المملكة العربية السعودية والتي تتيح لعملائها الحصول على الخدمات العمالية للقطاع المنزلي والتي تتميز بأنها عمالة آمنة وصحية ونظامية مدربة على تقديم الخدمات التي يحتاجها المجتمع السعودي. بكل يسر وسهولة. تقدم سماسكو الحلول المبتكرة التالية : مناسبات: يمكنك مباشرة طلب خدمة مضيفات بالساعة، يمكنك تحديد عد العاملات وإضافة مشرفة لضمان ارقى مستوى ضيافة لمناسباتكم. رعاية: خدمة مساعدة شخصية مباشرة من التطبيق. سائق خاص يمكنك طلب سائق خاص مباشرة من التطبيق دون الحاجة لزيارة الفرع مميزات التطبيق: - ادارة الحساب الشخصي بكل سهولة - اختيار الخدمة و مواعيد الزيارة. - تحديد الموقع المراد تنفيذ الخدمة فيه. - خاصية سداد قيمة الخدمات المتعاقد عليها (بطاقات ائتمانية – سداد( OLB ) - امكانية تقييم الخدمة.

التقييمات والمراجعات

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١١٥ ألف من التقييمات

Frustrating Experience with the Raha Application
27‏/09‏/2023

New customer z
I must express my deep dissatisfaction with the Raha application's communication channels. It has been an impossible to get in touch with their support team or voice my concerns. One of the most significant issues I encountered is the absence of a direct phone number to contact Raha. Instead, they offer a chat center as the sole means of communication. Unfortunately, this chat center proved to be painfully slow in responding to queries. What's even more concerning is the lack of alternative avenues for reaching out to Raha. In case users encounter any issues, have suggestions, or wish to make recommendations, they are left with no effective way to communicate with the company. This lack of responsiveness and the absence of direct contact options create a sense of helplessness among users. I sincerely hope that Raha takes these communication issues seriously and considers improving their customer support channels. Effective and efficient communication is essential for any app's success, and it's an area where Raha clearly needs significant improvement.
Frustrating Experience with the Raha Application
27‏/09‏/2023

New customer z

I must express my deep dissatisfaction with the Raha application's communication channels. It has been an impossible to get in touch with their support team or voice my concerns. One of the most significant issues I encountered is the absence of a direct phone number to contact Raha. Instead, they offer a chat center as the sole means of communication. Unfortunately, this chat center proved to be painfully slow in responding to queries. What's even more concerning is the lack of alternative avenues for reaching out to Raha. In case users encounter any issues, have suggestions, or wish to make recommendations, they are left with no effective way to communicate with the company. This lack of responsiveness and the absence of direct contact options create a sense of helplessness among users. I sincerely hope that Raha takes these communication issues seriously and considers improving their customer support channels. Effective and efficient communication is essential for any app's success, and it's an area where Raha clearly needs significant improvement.
Worst experience and workers
11‏/12‏/2025

Aliza Al
First of all- on their app it says evening time you book at 4pm or 6pm and I booked at 6 pm because I have work and I reach home at around 6pm. At 5;28 their rude African driver called and said he will drop the two workers I booked- now I said I’m on my way and will be home at 6. Called and was so rude saying he doesn’t know when he will be dropping them and he will be dropping others before he comes back! I have dinner at 9pm I booked two workers for a reason and on the app I choose 6pm. Their help center is worst! They said it’s between 4 and 6?????? Why not do like the other apps and put 4pm last time to book and mention that the workers will be dropped between 4 and 6??? I had an issue with them before and two of their workers worked less than two hours and were chatting for the time left and left so many things uncleaned - when I spoke with them they sent a worker for free to make it up! But this time, when your customer gets ignored by your driver and help center said he cancelled the drop off request and they can’t do much but escalate?? So I pay and get disrespected by your African driver and he ruins my dinner plan that I paid two workers to come and help me so one doesn’t get overworked! Wow what a disgrace- save your money and don’t deal with them
Worst experience and workers
11‏/12‏/2025

Aliza Al

First of all- on their app it says evening time you book at 4pm or 6pm and I booked at 6 pm because I have work and I reach home at around 6pm. At 5;28 their rude African driver called and said he will drop the two workers I booked- now I said I’m on my way and will be home at 6. Called and was so rude saying he doesn’t know when he will be dropping them and he will be dropping others before he comes back! I have dinner at 9pm I booked two workers for a reason and on the app I choose 6pm. Their help center is worst! They said it’s between 4 and 6?????? Why not do like the other apps and put 4pm last time to book and mention that the workers will be dropped between 4 and 6??? I had an issue with them before and two of their workers worked less than two hours and were chatting for the time left and left so many things uncleaned - when I spoke with them they sent a worker for free to make it up! But this time, when your customer gets ignored by your driver and help center said he cancelled the drop off request and they can’t do much but escalate?? So I pay and get disrespected by your African driver and he ruins my dinner plan that I paid two workers to come and help me so one doesn’t get overworked! Wow what a disgrace- save your money and don’t deal with them
Review of Raha Service
21‏/04‏/2023

Ri.Hame
Some girls are very good and i dont have to tell them what to do and they are super clean and fast (philippines) and some do not do what is requested even though i instruct them what i exactly need, the customer service is good however. Would be better if we are able to chose the maid that we want each time on the application as per their availability instead of being sent every time a new and different housemaid that i need to tell her and teach her each time. Hope the application is upgraded and this option is added where they show the housemaids that are available on the requested dates and we choose the ones we like best.
Review of Raha Service
21‏/04‏/2023

Ri.Hame

Some girls are very good and i dont have to tell them what to do and they are super clean and fast (philippines) and some do not do what is requested even though i instruct them what i exactly need, the customer service is good however. Would be better if we are able to chose the maid that we want each time on the application as per their availability instead of being sent every time a new and different housemaid that i need to tell her and teach her each time. Hope the application is upgraded and this option is added where they show the housemaids that are available on the requested dates and we choose the ones we like best.
لاتغلط وتجربهم وتندم Don’t make the mistake of trying them and regretting it.
13‏/06‏/2025

YDDul
هربت الشغالة وهذا شي عادي عندهم، لكن الي مو عادي انهم يحسبون اليوم الي تهرب فيه عليك وكأنك انت السبب، واذا طلبت بديلة يتعبونك ويوعدونك ان القسم المختص بيتواصل معك خلال خمس ايام، وخلال خمس ايام راح توصلك الخادمة البديلة ولا يوفون بوعودهم وحتى لو طلبت انهاء العقد وارجاع المبلغ يقولون يحتاج على الاقل اربع ايام عمل، لا انصح فيهم ابدا، هم كل شي الا الراحةThe housemaid ran away, and apparently that’s something normal for them. But what’s not normal is that they count the day she ran away as if it’s your fault. And when you request a replacement, they make it difficult for you and promise that the concerned department will contact you within five days, and that the replacement maid will arrive within those five days — but they never keep their promises. Even if you ask to terminate the contract and get a refund, they say it will take at least four business days. I do not recommend them at all. They offer everything except peace of mind.
لاتغلط وتجربهم وتندم Don’t make the mistake of trying them and regretting it.
13‏/06‏/2025

YDDul

هربت الشغالة وهذا شي عادي عندهم، لكن الي مو عادي انهم يحسبون اليوم الي تهرب فيه عليك وكأنك انت السبب، واذا طلبت بديلة يتعبونك ويوعدونك ان القسم المختص بيتواصل معك خلال خمس ايام، وخلال خمس ايام راح توصلك الخادمة البديلة ولا يوفون بوعودهم وحتى لو طلبت انهاء العقد وارجاع المبلغ يقولون يحتاج على الاقل اربع ايام عمل، لا انصح فيهم ابدا، هم كل شي الا الراحةThe housemaid ran away, and apparently that’s something normal for them. But what’s not normal is that they count the day she ran away as if it’s your fault. And when you request a replacement, they make it difficult for you and promise that the concerned department will contact you within five days, and that the replacement maid will arrive within those five days — but they never keep their promises. Even if you ask to terminate the contract and get a refund, they say it will take at least four business days. I do not recommend them at all. They offer everything except peace of mind.

- تحسين الأداء والاستقرار. - تحسين تجربة المستخدم. - إصلاح الأخطاء وتحسينات عامة. - رأيكم مهم بالنسبة لنا، لذا استمروا في تقديم ملاحظاتكم! شكرًا لاستخدام تطبيق راحة! إذا كنتم تستمتعون بتطبيقنا، يُرجى التفكير في ترك تقييم على متجر التطبيقات.

الإصدار: 14.32

3 فبراير

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