SAUDIA ‪٤+‬

Not sure why with such a large aviation company their mobile app never tends to work properly. Always facing issues even though I always keep the latest update. Boarding passes not recorded on the loyalty card, even after manually claiming they still don’t get recorded (I lose my tiers due to technical problems and no support provided), add to wallet always gets stuck, payment with Apple Pay sometimes working sometimes not.. and lot of small bugs that keep occurring. Super slow app loading, and it takes forever to navigate through the basic features.

Since the app has been completely updated, the miles adding after each trip is nit done unless we go to the desktop and retro claim them which is also almost impossible due to the variables and requirements which no one can cope with especially ticket number although all other inputs are ok.. please make it easier as it used to be in the past before “developing”
Thanks

Apps require major enhancement and does not reflect the image and reputation of Saudia. Very very slow, freezes a lot and shows various error messages. Its not user friendly.

For example, the app requested me to update passenger information in order to proceed in the check-in, although, all information are correct since making the reservation (which you cannot proceed with the reservation if you entered incorrect information) why the app is requesting to verify the passenger information again. I updated the information and received confirmation email of information update and still cannot proceed in the check-in process and got error message due to verification error!

Clearly, the apps full of glitches and require major enhancements