SHEIN-التسوق عبر الإنترن‪ت‬ ‪١٢+‬

I’m now downloading the application again after a while of deleting the app, I’ve always had some sort of an issue with every single order I make & I kinda let go since the prices are reasonable & the customer service isn’t that good, and I’m a loyal customer who orders frequently & more often, my last order there was a mistake with one of the items, I’ve been sent a shirt that I didn’t order, and didn’t get the actual co ord I was waiting for!! Man oh man, I was so frustrated & disappointed from the customer service & for the lack of ease when you want to report a problem, it was clearly pointless to keep on trying to contact SHEIN & snowball the frustration.. now I have to make a whole new account to make a purchase & I hope it works and goes well.

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! 💕Please click "me"-→support-→customer service to enter 【Contact Agent】and submit a ticket to us.

I suggest that you add a (plus) box that allows us to add new baskets and name them, for example, basket No. 1 or my basket, and the other basket is my sister’s basket and so on... in order for everyone to know the total of his purchases without mixing with the purchases of his brother or his mother, for example, or whoever the person who wants Delivery with him.. 2-And adding another option (collecting baskets) to add all the pieces in one basket and one invoice before the payment process. Thank you very much. I hope to see this feature in your application before other applications 🙏🏻♥️♥️♥️

We're saddened to hear this. We'd love to hear your feedback so we can find ways to improve!

Not my first time trying them, they used to be good now they’re really horrible. I purchased from them and they were late in delivery. When the delivery driver contact me they had my address wrong (I put in the right address and that was confirmed by SHEIN). After weeks of my order being in my city but not arriving, they send me a message saying that the time frame for my order delivery is gone and the logistic company will be returning it to them due to me not receiving it. Throughout this whole process SHEIN acted as if they’re not responsible for this and it’s a matter for the logistic company. When I remind them that I didn’t buy anything from a logistic company I bought from them, it falls on deaf ears. Eventually they said if you want your stuff again, it’ll take 22-27 shipping days. No actual apologies or accountability whatsoever. Never buying from them again.

Our logistics and fulfillment departments are working around the clock to get everyone's orders out. Additionally, our courier partners are also working diligently to get all packages delivered. We thank you for your patience and hope you understand. ⚡ Please drop us a direct message, if you have any questions! 💌