Urban Company (Prev UrbanClap‪)‬ ‪٤+‬

Massage therapy and appointment delayed

I had a great experience during my recent massage therapy session. The therapist was very polite, kind, and maintained a professional attitude throughout. I especially appreciated how she sanitized her hands before moving to another part of my body, which made me feel comfortable and safe. However, I felt that if she could focus a bit more on each area, instead of seeming like she was in a rush to finish on time, the session would be even better. Other than that, her technique was solid, and she provided a relaxing experience. The UC team also did a fantastic job with their quick and efficient response to my concerns since I missed my appointment, they helped me to reschedule my appointment
Thank you so much, definitely will recommend you for my all families and friends

استجابة المطور ،

Hello, thank you for contacting us and your interest in our services. We hope you have a unique experience and that our services achieve your complete satisfaction.

Use with caution

DO NOT save your bank card when using this app. I rescheduled a booking from Thursday to Friday because of Ramadaan timings. Within a few moments, they renewed my weekly plan and double booked me for the week. They booked my for that Thursday I changed. When I asked them to cancel and refund, I was refunded 18sar less. Also consider paying the maid in cash instead of the app because they are not trustworthy. Good experiences was with polite Filipina maids who were always dropped off early. Some are very hard working. Some clean stuff you tell them not to…wasting my detergents after I cleaned a few hours earlier.

Frustrating customer service experience

I’ve been using their hourly cleaning service for about a year and the maids are mostly good, however, their customer service is absolutely FRUSTRATING!

They have never once solved an issue for me to my satisfaction. I’ve been promised credit as compensation many times and never received it.

My most recent grievance, I gave a low rating to one of the maids who did a poor job with the cleaning and so they offered me a revisit free of charge. That would have been perfect except for the fact that they sent the same maid that I did the poor job in the first place!

And as always, no one answers their phone number for customer service and their HELP button on the app is useless.

That’s not to say that customer service don’t contact you later to act like they care about your time and patience.