OutSmart | Field Service 4+

Connected Field Service Apps

OutSmart International B.V.

Designed for iPad

    • Free
    • Offers In-App Purchases

Description


Is your business Installation services? Maybe Construction? Transportation perhaps? If you have agents on the field, you need to know where they are, where are they going next, what materials are being used, agendas, reporting and more important, customer signoff that the service was done.

OutSmart will help you get grip on your organization and your field service.
OutSmart is the digital generic solution for replacing the paper work order, for companies who wants to start with setting up a more efficient field service. On the work order you register your hours and articles. You can add photos of your work (for example before and after) and your customer will sign a digital signature below. Directly on the smartphone or tablet. We will ensure that the receipt is sent to your client as a PDF. Simple and effective.

OutSmart is field agent management software that will help you to monitor your agents, plan orders, check for daily reports, open order and see if the service has been completed, track your agents in the map or create checklist before the service is done.

OutSmart is fully cloud-based and can be easily integrated with any accounting or ERP software.
No matter what type of business, OutSmart will make your company more efficient by reducing operational costs and increase productivity.

OutSmart, makes field service easy!

How does it work?
The app is divided into 2 menu items: Work order overview and App Settings. Via the Work order overview tab you can start immediately to create a work order manually. You fill in the details and complete the order for the hours and materials. You can also optionally add photos of the work done at the customer. You can have the customer sign off the order directly and the work order is sent digitally to, for example, the office staff and the customer. On the dashboard, the field employee immediately sees his day and week planning which are scheduled from the web account in the office. So you never miss an appointment again. Through Relationships tab you can view all your relations and the history of the previous visits. At the Overview tab, we save all work orders that have been created locally. This way you can easily look back on what was done at the customer last time. Under the Settings tab you can manage your own company data and the data of the employees.

Do you want to get the most out of the application? Go to our website for a company account and immediately link one or more apps. Enter your company details here and add the company logo. You can also add all contacts and materials. When the device makes contact with our servers, the data is immediately synchronized. Of course it is also possible to completely prepare work orders for the web account and send day or week plans to the tablet or smartphone. All work orders are collected on your company account. A pdf can be made of each work order with your logo on it.

The Track & Trace functionality runs in the background. Please note: continuous use of GPS running in the background can have a dramatic effect on the battery life.

For more information, please visit our Terms of Use (https://out-smart.com/terms-of-use), Privacy Policy (https://out-smart.com/en/privacypolicy/) and our General Conditions (http://tiny.cc/r0sfdz). Terms of Use (EULA) (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/)

What’s New

Version iOS 4.1.0

New Features
OSI-1680: Settings: Add work order label: Work Order Remark.
You can now show the work order customer remark in the overview as a work order label.

OSI-1551: Work Periods: Add a new Visualised/gridview to display total hours of the work order.
In the work periods tab a user can switch between list view and grid view. The grid view will show every employee and day worked on that work order and will show total travel and work per day and employee. Details can be opened/edited by tapping the cell. This view is developed for complex work orders.

OSI-1750: Workflows: Add Object code to Timer start/edit.
User can now select an object code when starting a timer in a work flow. Required device policy needs to be enabled.

OSI-1740: Workflows: Allow user to edit and pause timer.
A running timer can now be edited and the skill or object can be changed.

OSI-1683: Workflows: Support skills when starting a workflow timer.
Default skill will be applied when starting a work flow timer otherwise we ask.

OSI-1723: Timesheets: Allow user to select a skill when creating a timesheet work period.
By selecting a skill you can now create multiple work periods at once. It also shows the correct amount of hour types based on the particular skill.

OSI-1724: Timesheets: Support midnight crossing in work period creation.
A running timer crossing midnight or manual input will now automatically create two separate time lines in the timesheet hours.

OSI-1725: Timesheets: Rework timer to support skills.
You are now required to select a skill when starting a timer in timesheets when the account uses skills with hour types attached to them.

OSI-1733: Timesheets: Show total hours for work order lines (in progress) in timesheets.
Work periods coming from work orders did not display the total time.


OSI-600: Timesheets: Add Object code to Timesheet line.
User can now add objects to timesheet lines.

OSI-1495: Timesheets: Create timesheet lines for multiple days in the week.
When you create a timesheet line, you can now select multiple days in the calendar to create the same period for multiple days.

OSI-1726: Timesheets Timer: Rework timer to support work/travel indication.
As a BETA feature we have implemented a function that allows the user to add start and end destinations. When stopping the timer it will automatically add a travel line. This feature can currently only be enabled by contacting customer support to enable value: TABLET TIMESHEET_V2_BETA 1.

Bug Fixes
OSI-1709: Job Details: Work order drop_down_multiple free field answers show brackets and quotes.
Work order free field answers were not cleanly visualized. This has been resolved.

OSI-1722: Timesheets: Deselect selected project activity when selecting/deselecting a different project.
Selected project values were not nullified when selecting a different entity. This minor issue has been resolved.

OSI-1753: Work Period Timer: Default hour not selected when stopping the timer.
Default hour type in settings would not always be applied when stopping a timer. It will now always be applied if possible. Remember: If the hour type is not available in the selected skill it will not be selected.

OSI-1763: Work period Timer: Tap on a running timer sometimes allows the user to start a second timer.
It is no longer possible to accidentally start a second timer.

OSI-1758: Device Policies: Edit Material/Price description not allowed Device Policy not functioning.
This recently implemented device policy was not working correctly.

OSI-1627: Overview: Long press on a work order only lists direct call/e-mail when a contact person is attached.
Long press on a work order to call a customer without opening the work order can now also be performed on relations without a selected contact person as well.

OSI-1691: Workflows: Improved performance in forms steps.
Forms in workflows caused slowdown, particularly when the forms had multiple photo questions.

App Privacy

The developer, OutSmart International B.V., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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