ACE To Go 4+

Name: ACE To Go
Rating: 4.7 (7 reviews)
Author: Telia Company AB

Telia Company AB

Designad för iPhone

- 4,7 • 7 betyg

- Gratis

iPhone-skärmavbilder

Beskrivning

ACE To Go makes it easy to extend the reach of your Telia ACE Contact center.
It is the perfect tool for adding experts or agents, with a mobile workday to the team. Use the app to serve queues and waiting lists to answer incoming IVR calls and make callbacks while on the go.

App functionality gets you going with the basics from our full web-based agent application. Key features include:
• Set your status - Ready or Paused
• Select queues and waiting lists to serve
• View real-time status of queues and waiting lists
(available agents, contacts in queue, queue time and service level fulfilment)
• Handle incoming calls
• Handle callbacks
• Request assistance by forwarding an ongoing call to a queue, an agent or any number
• Provide feedback on the outcome of a contact
• Review and place calls to entries in your ACE session call log

The app is built on a modern framework that provides strong, built-in security and it keeps the user logged in, even with the app in the background. Notifications inform the user of incoming ACE calls and more. ACE To Go is designed to be both user friendly for newcomers and familiar to experienced ACE Interact users.

21 feb. 2024

Version 26.0.7

– Fixed an issue where the user experienced being logged out without notification
– Fixed an issue with assistance view that could cause the app to crash
– Better handling of network connection on app startup
– Updated app to use new iOS SDK

4,7 av 5

7 betyg

Amazing

This app works very well.

Utvecklaren Telia Company AB har angett att appens integritetsrutiner kan inkludera hantering av data enligt beskrivningen nedan. Det finns mer information i utvecklarens integritetspolicy.