Enterprise Service Management 4+
OpenText
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- Gratis
iPhone-skärmavbilder
Beskrivning
The Enterprise Service Management mobile app is the mobile version of Service Management Automation.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
Nyheter
Version 2024.2.0
Fixes some entity form issues.
Appintegritet
Utvecklaren OpenText har angett att appens integritetsrutiner kan inkludera hantering av data enligt beskrivningen nedan. Det finns mer information i utvecklarens integritetspolicy.
Data samlas inte in
Utvecklaren samlar inte in några data från den här appen.
Sekretessriktlinjer kan variera, till exempel utifrån de funktioner du använder eller din ålder. Läs mer
Information
- Leverantör
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Open Text Corporation har identifierat sig som appens näringsidkare och har bekräftat att produkten eller tjänsten överensstämmer med gällande EU-lagar.
- Adress
- 275 Frank Tompa Drive Waterloo Ontario N2L 0A1 Canadà
- Telefonnummer
- +1 3435988919
- E-post
- appstorehelp@opentext.com
- Storlek
- 48,9 MB
- Kategori
- Näringsliv
- Kompatibilitet
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- iPhone
- Kräver iOS 15.0 eller senare.
- iPod touch
- Kräver iOS 15.0 eller senare.
- Apple Vision
- Kräver visionOS 1.0 eller senare.
- Språk
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svenska, arabiska, danska, engelska, franska, förenklad kinesiska, grekiska, hebreiska, italienska, japanska, koreanska, nederländska, norska bokmål, polska, portugisiska, ryska, spanska, turkiska, tyska
- Ålder
- 4+
- Copyright
- Copyright © 2024 Open Text Corporation. All rights reserved.
- Pris
- Gratis