Voice by Enreach 4+

Name: Voice by Enreach
Author: Enreach Oy

Enreach Oy

Designad för iPad

- Gratis

Beskrivning

Voice by Enreach makes your communication easier! By using our EnreachCloud you can view the availability of your colleagues, view your call history, manage service pools and callback requests and much more.

Availability management - Change your status when you are busy, away, on lunch, on vacation and so on. Your colleagues can see immediately if you are available. You can also schedule upcoming availabilities for meetings or when out of office.

Directory - Contact details and availability information of your contacts are visible in one view. Now you know if your colleague is available or not.

Personal call history - View who called you and when. Play back the call recording or send an SMS or just call a missed contact.

Service pools - Join, follow and manage service pools. Add more agents when the lines are busy or monitor the status of service pools. You can also set notifications to let you know when a service pool needs attention.

Service call history - View the calls to service pools and all the details.

Call handling - See the callback requests waiting and call them back right from the app. Multiple callbacks from same contact are grouped together. Duplicate calls to same customers are automatically avoided.

Please note: access to features may depend on your EnreachCloud user role and optional products activated.

8 jan. 2024

Version 2024.1.0

New Enreach style

- App has a new Enreach style with updated fonts, colors and icons.

Changes

- 31 day limit added to Call history search.
- New call type “Callback created” added to Service calls.
- Terminology consistent with the industry standards: pools are now queues.
- Technical queues are now indicated with an icon in Service queue management. Technical queues are hidden by default, but can be made visible with filtering.
- Added a call result text inside history view to clarify the result and direction of a call.
- Media player added to call details view.

Utvecklaren Enreach Oy har angett att appens integritetsrutiner kan inkludera hantering av data enligt beskrivningen nedan. Det finns mer information i utvecklarens integritetspolicy.