iPhone Screenshots

Description

CaltexGO – Fuel Mobile Payment

Description
Skip the queues at Caltex service stations and enjoy a fuss-free way to pay for your fuel in seconds!
With CaltexGO, refueling has never been faster and easier. Pay for your fuel in the comfort of your vehicle, enjoy exclusive offers and earn loyalty points - all without having to reach for your wallet!

FAST FUEL PAYMENT
Setup your preferred card for payment, then pay securely right from the app.

MOBILE EXCLUSIVE OFFERS
Receive special promotions and fuel discounts, exclusive for our mobile app users.

AUTOMATICALLY COLLECT LOYALTY POINTS
Link NTUC PLUS! card to the app to earn points* with every fuel purchase.
* Points will be accumulated within 48 hours of your transaction.

RECEIVE ELECTRONIC RECEIPTS
Keep track of your payment transaction history anytime, anywhere in one convenient place.

CaltexGO is fast and easy. How to use:

1. REGISTER FOR FREE: Download CaltexGO app. Create your account and set up your mode of payment.
2. LOCATE AND SELECT NEARBY STATION: Start refueling at any Singapore Caltex station near you. The app displays your location (name of Caltex service station). Select the Caltex service station where you intend to fuel up.
3. ENTER PUMP NUMBER: After fueling is completed, open the CaltexGO app to enter your pump number.
4. CONFIRM AND PAY: Confirm the transaction, then click "Pay Now" to pay for your purchase.
5. RECEIPT: The app will show you whether your payment was successful and a receipt will be emailed to you.

To all drivers: For safety reasons, mobile phone use is restricted within an enclosed stationary vehicle with the engine switched off or inside the StarMart convenience store.

CaltexGO is only available for Caltex Singapore currently. It might be available in your city very soon.

Got a question or need help? Visit caltexgo.com/sg

What’s New

Version 1.7.3

We're listening to your feedback and are working hard to improve CaltexGO with fixes and new feature to make it better for you. Get the latest version for all the available CaltexGO features.

Apple devices running iOS (version 12.0 - 14.0) and has been tested for these mobile devices
- iPhone 7 series
- iPhone 8 series
- iPhone X series
- iPhone 11 and iPhone 11 Pro Max

Update reasons:
- Interface enhancements
- Performance improvements
- Application improvements
- New features

Ratings and Reviews

2.0 out of 5
88 Ratings

88 Ratings

AubreyMoe ,

App is difficult to log into...app developer, please try using your own app

CaltexGO App kicks you out each time it updates. And it is ridiculously difficult to get back in. Today I tried 4 times. It is super glitchy.

The log in page keeps saying I already had an account using the email I had typed in. Well, of course I already have an account using that email; I am trying to login with it! I am NOT trying to create a new account! I very carefully (and repeatedly) clicked “login with email” not “create with new account”!!

Another stupid problem is their password requirements. This is the ONLY app where I had to try multiple passwords and all were rejected because they are super niao about the requirements. Must be certain minimum letters, must have capital letters, must have numbers, must have symbols. It’s crazy. It’s much harder than using the DBS Pay Lah app which is a bank app!!

I have had trouble getting in in the past and wrote in to complain about how difficult it was. The person who replied really sounded like s/he could not be bothered to understand my difficulty. I got some standard cut and paste reply that was irrelevant to my question. Now I see the terrible Low rating for this app and I am not surprised. I must not be the only one who is so frustrated. I started going to Caltex regularly because of the good service. But now because of this lousy app, I have started to buy petrol elsewhere.

Developer Response ,

We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. You may reach us at SGsupport@caltexgo.com with your contact details, so we can learn more about the issue and guide you through the troubleshooting.

AcesAhKor ,

Immediate omission for ios 13 and below!

First day of Nov 2020, Sunday. Looking for a positive start to a new month and a great weekend morning, went to caltex to top up my petrol to full tank. Upon completion of refueling, turn on the app and was directed to app store for updates. After numerous attempts, update not successful. Looked into the fine prints and realised that ios 13 and below was not supported as of immediate effect! Was made to go cashier to settle my payment. Wasn’t able to utilise my in-app $20 discount voucher and unable to update my link points as well. So now how to settle this issue and use my discount voucher? Buy a new phone? Please advise... :(

Developer Response ,

Your opinion matters to us! We have made some changes to our app. If you're still keen to give another try (& we hope you're!), please ensure you update to the latest version of CaltexGO v1.6.9 to see our improvements. Thank you for your patience and support!

bewildered subscribet ,

App hangs and inability to log in

App hung and displayed a blank screen when attempting to initiate mobile payment. Tried to troubleshoot by deleting/reinstalling app but was unable to log in as app displayed the error message of “Unable to locate user”. Tried the reset password function and was given the link to do so via email, completed process but was still unable to log; same error message of “Unable to locate user” was displayed. App was installed on iPhone X with the latest iOS.
Please rectify ASAP.

Developer Response ,

Sorry to hear that. Please ensure you enable your location when using CaltexGO. You may also contact us directly at SGsupport@caltexgo.com with further details, so we can guide you through the troubleshooting.

App Privacy

The developer, Chevron Singapore Pte Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Financial Info
  • Location
  • Contact Info
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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