Carousell: Snap-Sell, Chat-Buy

Name: Carousell: Snap-Sell, Chat-Buy
Rating: 4.8 (272145 reviews)
Author: Carousell Pte. Ltd.

Home Services, Cars, Property

Only for iPhone

Free · In-App Purchases

272K Ratings
Ages

4+
Years
Category

Shopping
Developer

Carousell Pte. Ltd.
Language

EN
+ 3 More
Size

221.6
MB

iPhone

Carousell is the leading multi-category classifieds and recommerce marketplace in Singapore, Hong Kong, Taiwan, Malaysia, Philippines and Indonesia that lets you sell and buy everything including fashion, luxury, mobile phones, books, toys, cars, motorcycles, home services (renovation, cleaning, movers) and more. We dream of a world where people instinctively sell their under-utilised items instead of letting them go to waste, and where others buy them as a first choice. Hence, Carousell was started to make buying and selling preowned items easier. To sell, simply take a photo to start listing on the marketplace and even start your online store. Too busy to list? You can also sell clothing, mobile phones, luxury bags and cars directly to Carousell*. To buy, simply search for what you want. Shop secondhand mobile phones, luxury bags and cars with a peace of mind by looking for Carousell Certified listings with the ‘Certified’ tag^. Also look out for listings with the ‘Buyer Protection’ tag and ‘Buy’ button# which allows you to make purchases directly on the app via secure payment methods with escrow protection and access delivery options with popular logistics partners. FOR SELLERS - Snap, list, sell: Create free listings with up to 10 photos to sell your preloved or new items - Start an online store easily with our suite of Seller Tools or run your business on Carousell with a CarouBiz subscription - Sharing your listings easily on popular platforms like Facebook, Instagram, Telegram and Wechat for more visibility - Become a trusted seller by earning positive reviews from buyers - Sell clothing, mobile phones, luxury bags and cars directly to Carousell (Singapore only, and Malaysia for mobile phones and luxury bags) - Access integrated delivery options with Carousell Official Delivery where you can drop off your orders or have them picked up from your doorstep (Singapore only) or 7-ELEVEN Cash on Delivery also available in Taiwan FOR BUYERS - Explore a treasure trove of unique, vintage and limited edition items - Customise your search with keywords for fast and easy discovery - Improve your home with available home services like aircon servicing, renovation, repairs, cleaning, movers and delivery - Shop secondhand mobile phones, luxury bags and cars with a peace of mind with Carousell Certified (Singapore only, and Malaysia for mobile phones) - Make purchases directly on the app with the ‘Buy’ button via secure on-platform payment methods, and enjoy Buyer Protection if your item doesn't arrive or is significantly not as described (Singapore, Malaysia and Hong Kong only) *Available in Singapore, and Malaysia for mobile phones and luxury bags ^Available in Singapore, and Malaysia for mobile phones #Available in Singapore, Malaysia and Hong Kong Terms of Use: https://carousell.zendesk.com/hc/en-us/articles/360023894734

Ratings & Reviews

4.8

out of 5

272K Ratings

Government should shut you down
16/04/2020

amelie from sg
Carousell - you have done nothing to support users who have been scammed and defrauded in a time of COVID-19 pandemic in Singapore, flouting government rules and still encouraging meet ups (is this not a criminal offence?) What are you doing when every other company is helping the public and trying to serve the greater good during the lockdown and preventing deaths. You are constantly in the news for scammers and users defrauding others particularly in this time of crisis, yet you set no rules or guidelines, and have done nothing to to assist our National situation as a million dollar start up company. Seriously shame on you, the government should shut you down.Two days ago the police advised users not to use Carousell during this time of COVID-19 because of all your users taking advantage of the weak, cheating them of $1000s and further placing our nation in a more vulnerable economic situation. What are you doing?Similar to every other user here had a bad experience with a fraudulent seller and Carousell did nothing (didn’t even suspect the user account) even though we shouldn’t be meeting up and arranged for registered delivery.
Government should shut you down
16/04/2020

amelie from sg

Carousell - you have done nothing to support users who have been scammed and defrauded in a time of COVID-19 pandemic in Singapore, flouting government rules and still encouraging meet ups (is this not a criminal offence?) What are you doing when every other company is helping the public and trying to serve the greater good during the lockdown and preventing deaths. You are constantly in the news for scammers and users defrauding others particularly in this time of crisis, yet you set no rules or guidelines, and have done nothing to to assist our National situation as a million dollar start up company. Seriously shame on you, the government should shut you down.Two days ago the police advised users not to use Carousell during this time of COVID-19 because of all your users taking advantage of the weak, cheating them of $1000s and further placing our nation in a more vulnerable economic situation. What are you doing?Similar to every other user here had a bad experience with a fraudulent seller and Carousell did nothing (didn’t even suspect the user account) even though we shouldn’t be meeting up and arranged for registered delivery.
Poor Customer service
19/04/2020

zozoxxxx
My account has been banned for multiple reasons and Carousell service kept changing the reason as to why I am being banned. I had over 450 reviews with all positive and a 5.0 score. First it was because I had unresolved transaction with a certain account, 2nd reason was because I violated the terms and service which they did not indicate then third it was that I am actually the “certain user”??? What even lol. There’s no actual help on this customer helpline and initially they said that I should resolve and appeal, now they say that I’m indefinitely terminated forever. Please do better, I have lots of official merchandise preorders and buyers that was ongoing. I can’t contact them as Carousell was the only way for me to drop them a message that their items have arrived. So is Carousell going to be responsible for this? Even if there is a pending transaction in that account, how is anyone going to resolve it when you log them out of it lol please think again. I’ve been receiving notification regularly still on my account but I can’t log in, this is really upsetting. I can possibly be labelled as a scammer since I’m unable to reply to my buyers. You allow people to sell counterfeit goods on the platform without banning them and now I’ve always been following the rules and regulations, I do not understand why I am being banned for unknown reasons. Shouldn’t you check this properly and give an appropriate answer?
Poor Customer service
19/04/2020

zozoxxxx

My account has been banned for multiple reasons and Carousell service kept changing the reason as to why I am being banned. I had over 450 reviews with all positive and a 5.0 score. First it was because I had unresolved transaction with a certain account, 2nd reason was because I violated the terms and service which they did not indicate then third it was that I am actually the “certain user”??? What even lol. There’s no actual help on this customer helpline and initially they said that I should resolve and appeal, now they say that I’m indefinitely terminated forever. Please do better, I have lots of official merchandise preorders and buyers that was ongoing. I can’t contact them as Carousell was the only way for me to drop them a message that their items have arrived. So is Carousell going to be responsible for this? Even if there is a pending transaction in that account, how is anyone going to resolve it when you log them out of it lol please think again. I’ve been receiving notification regularly still on my account but I can’t log in, this is really upsetting. I can possibly be labelled as a scammer since I’m unable to reply to my buyers. You allow people to sell counterfeit goods on the platform without banning them and now I’ve always been following the rules and regulations, I do not understand why I am being banned for unknown reasons. Shouldn’t you check this properly and give an appropriate answer?
Revision of Listings Restriction
31/01/2021

J.C Reviews
Have been using carousell for years now and with the listing restrictions, I will be on the lookout another app that can allow me to post and offload more of my things.Honestly disappointed with how carousell has chosen to restrict the platform by so much by introducing such limitations. Especially for people who are not running business on carousell but has used it to sell / gift the things they no longer use, how do we offset the subscription fee? It takes away the value that this app has had, which is allowing anyone and everyone to easily sell, trade, buy anything and everything. I saw your reply saying it is to filter quality of listings. I disagree. How does imposing subscription help to filter? We can use keywords to find what we need and the existing filters which are very good functions of the app. Perhaps it would be good for your company to rethink how to earn from the app. Or to provide more reasonable options for the subscription fee / for people who want to post more to offload their things which are also active buyers & users of the app.

Developer Response
Hello there, thanks for taking the time to share with us your feedback, we really appreciate it! Sellers who are looking to offload your second hand items can do so for free for up to 30 listings. We introduced listing quotas to prevent sellers from posting low-quality listings in the marketplace. As a seller, you'll experience fairer visibility of your listings—which helps buyers find desired items from a variety of sellers—and higher selling success!Other than imposing listing quotas, there are definitely other things we can do as well, to improve the quality of listings on the platform and we hear you! We are constantly reviewing our policies to fit the needs of our users but in the meantime, we seek your kind patience and understanding as we work towards achieving the best Carousell experience for everyone! -Jessy
Revision of Listings Restriction
31/01/2021

J.C Reviews

Have been using carousell for years now and with the listing restrictions, I will be on the lookout another app that can allow me to post and offload more of my things.Honestly disappointed with how carousell has chosen to restrict the platform by so much by introducing such limitations. Especially for people who are not running business on carousell but has used it to sell / gift the things they no longer use, how do we offset the subscription fee? It takes away the value that this app has had, which is allowing anyone and everyone to easily sell, trade, buy anything and everything. I saw your reply saying it is to filter quality of listings. I disagree. How does imposing subscription help to filter? We can use keywords to find what we need and the existing filters which are very good functions of the app. Perhaps it would be good for your company to rethink how to earn from the app. Or to provide more reasonable options for the subscription fee / for people who want to post more to offload their things which are also active buyers & users of the app.
Developer Response 02/02/2021
Hello there, thanks for taking the time to share with us your feedback, we really appreciate it! Sellers who are looking to offload your second hand items can do so for free for up to 30 listings. We introduced listing quotas to prevent sellers from posting low-quality listings in the marketplace. As a seller, you'll experience fairer visibility of your listings—which helps buyers find desired items from a variety of sellers—and higher selling success!Other than imposing listing quotas, there are definitely other things we can do as well, to improve the quality of listings on the platform and we hear you! We are constantly reviewing our policies to fit the needs of our users but in the meantime, we seek your kind patience and understanding as we work towards achieving the best Carousell experience for everyone! -Jessy
Poor Customer Service, Poor App
23/08/2018

Lucas Debnam
My IP address was banned 3 months ago, because carousell claimed I had an “incomplete” transaction. I did not even know I had an incomplete transaction with anyone. I am a responsible seller, I mail all my orders on time and I only have positive reviews. I emailed carousell thrice, 3 months ago. I got a standard reply to all three emails saying “we are currently experiencing a high volume of enquiries,”. Such a good excuse. Till now, no thorough investigation has been done in order to unban my account for doing nothing wrong at all. The customer service is really poor. Carousell has a new HQ, shouldn’t the customer service be of a higher standard? I don’t think I am the only one who is receiving such poor customer service. Another reason why you should not use this app is the massive number of replicas. Replica Bape, Supreme, Gucci, Balenciaga, etc. Selling counterfeit items is illegal. Are you (Carousell) supporting the actions of these sellers by allowing them to continuously sell counterfeits? It’s so easy to spot replicas. Gucci T-shirt for $30? Obvious replica. Bape T-shirt for $30? Obvious replicas. These people simply get these replicas off chinese websites for a few dollars and mark up the prices. Come on Carousell, do something about the replicas, do something about your poor customer service. I believe the company is better than this.I am never using this app again, unless massive improvements have been made.

Developer Response
Hello Lucas, thank you for reaching out to us regarding this! We sincerely apologise for the negative experience you've had and have raised your case to the relevant team. They'll be assisting you via the existing email thread, thank you so much for your patience! :) –belle
Poor Customer Service, Poor App
23/08/2018

Lucas Debnam

My IP address was banned 3 months ago, because carousell claimed I had an “incomplete” transaction. I did not even know I had an incomplete transaction with anyone. I am a responsible seller, I mail all my orders on time and I only have positive reviews. I emailed carousell thrice, 3 months ago. I got a standard reply to all three emails saying “we are currently experiencing a high volume of enquiries,”. Such a good excuse. Till now, no thorough investigation has been done in order to unban my account for doing nothing wrong at all. The customer service is really poor. Carousell has a new HQ, shouldn’t the customer service be of a higher standard? I don’t think I am the only one who is receiving such poor customer service. Another reason why you should not use this app is the massive number of replicas. Replica Bape, Supreme, Gucci, Balenciaga, etc. Selling counterfeit items is illegal. Are you (Carousell) supporting the actions of these sellers by allowing them to continuously sell counterfeits? It’s so easy to spot replicas. Gucci T-shirt for $30? Obvious replica. Bape T-shirt for $30? Obvious replicas. These people simply get these replicas off chinese websites for a few dollars and mark up the prices. Come on Carousell, do something about the replicas, do something about your poor customer service. I believe the company is better than this.I am never using this app again, unless massive improvements have been made.
Developer Response 05/09/2018
Hello Lucas, thank you for reaching out to us regarding this! We sincerely apologise for the negative experience you've had and have raised your case to the relevant team. They'll be assisting you via the existing email thread, thank you so much for your patience! :) –belle

Every week, we polish the app to help you buy, sell (or give for free!) better. This update includes bug fixes and performance improvements. Update your Carousell app to enjoy the latest improvements our engineers have been working hard on. Love Carousell? Rate and share us with your family and friends, so we can keep growing our community. Happy Carouselling!

Version 2.434.0

1 day ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Location
- Search History
- Browsing History
- Identifiers
- Usage Data
- Other Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Browsing History
- Identifiers
- Usage Data
- Diagnostics
- Other Data