When I can’t decide where to eat, I usually scroll through the app to find any good deals out there. The app also has a booking system for almost all the restaurants and very easy to use. The only downside is there’s an update once everyday two weeks. Everytime I open the app there’s an update. Other than that it’s a very useful app and I also use it to buy Burger King cos there’s $1 off via the app!

Chope, i always think you provided a great app to bring convenience for restaurant rsvn. However, I recently used your delivery service and to my dismay, have no chance of contacting the driver if he's reaching or not reaching after 15-20mins late. Tried calling the driver but button doesn't work. Tried calling the restaurant, nobody picks up. Checked the app and it says delivered. Food was not on the table!! 30mins passed and still no news and no way of ascertaining if the food was going to arrive. Of course I went ahead to book my food from another source. My delivery was advanced and supposed to arrive at 8pm. At 8.50pm, your delivery knocked on my door and I said I'm sorry I've already booked another meal when I didn't hear from you after 30mins' late!! So the natural thing is to write to you for a refund... Via email at least 4 times.. no reply.. email included the restaurant (Mazzo).. no response from restaurant too...by now, 2 weeks have gone.. still no reply.. even the bank sends the payment to you for not delivering sooner than I am getting a resolve to my frustration of trying to get a response. When to your FB, you actually don't allow a post to get a reaction!!! OMG.. you plan on not responding to feedback and enquries you don't want to handle?!?!?! I'm just totally shocked by this episode! Fortunately there are other apps other than yours and I have no choice but to ditch yours (even if you have a great app) for another due to very poor service.

I’m a huge fan of Chope, having used it for 3 years and making hundreds of reservations to date. Their program is terrific as you get to earn points (in the form of Chope$) with every reservation made, which could be redeemed for vouchers and even airline miles. On top of earning Chope$, you’re also able to stack up your rewards or discounts at individual restaurants (e.g. Amex Love Dining, Sands Rewards Lifestyle, Shangri-La Golden Circle, etc.) with ease, or use it with Chope promotions. There are also a huge number of restaurants that are bookable through Chope -about 75% of restaurant bookings I make in Singapore I do via Chope - across quite a few major cities in Southeast and East Asia.The issue here is the UX of the app. It is absolutely frustrating to use due to crashes and the app frequently refreshing once you switch to another app. You could be scrolling through a list of restaurants with a bunch of filters you painstakingly selected, leave the Chope app to reply a message, and when you’re back on the app it had reset itself back to the launch page. This isn’t a one-off off occurrence, but a persistent issue that has really ticked me off countless times. Considering how I believe a significant majority of people use the app to make their reservations via Chope, the quality and stability of it needs to be tremendously better. I had very rarely encountered such issues with the old version, when I could sometimes even be on the same page when I return to it a day later. Also, while the new look is nicer the old interface was cleaner and far less cumbersome to use - there are too much elements that I do not need to see when I launch the app and it just makes it look very cluttered.

The new Ordering made easy in chope to order food from hawker, food court or fast food. The idea is great to expand, but the usability and featur of it are not good. The order cant have customise notes to let you indicate if you dont want chilli, so my orders of char kway tiao, carrot cake came with chilli. When the order is put thru, status is order placed, please wait for merchant to accept, then updated to accepted after 20mins, so the chances of merchant reject after 1 hour is there, and by the way i did have 2 orders rejected and refund without reason given. Lastly, missing orders, 2 items…called the hotline and said will investigate up to 48hrs to confirm refund. This is my first order and also my last, so please stick to just using the app for reservation…there are many alternatives out there.