Citibank SG 4+

Name: Citibank SG
Rating: 4.5 (32953 reviews)
Author: Citibank Singapore Ltd

Citibank Singapore Ltd

- 4.5 • 3.3万个评分

- 免费

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简介

Bank with Citi Mobile® App – the easiest and quickest way to manage your finances with Citi.

We’re constantly improving our mobile experience to offer you a more personalised, easy and intuitive banking experience that keeps you on top of your finances.

Manage your account
• Log in securely and quickly with biometrics*
• Keep up with your credit card/Ready Credit and bank statements, as well as urgent actions and latest transactions — all on your dashboard upon login
• Discover personalised offers, notifications and upgrades
• View your accounts neatly grouped by category and easily track what you save, spend and invest
• See your investments at a glance and have investment options at your fingertips

Make payments and transfers
• Tap ‘Pay later’ on your dashboard to easily convert credit card transactions and statement balances into monthly instalments under our instalment loan program
• Activate Citibank Global Wallet in one tap and exchange foreign currencies instantly
• Add your Citi Credit Card directly to Apple Pay via Citi Mobile® App and enjoy fast and easy payments
• Easily access all your credit card offers and discover how you can take advantage of Citi privileges
• Convert your available credit limit from your Citi Credit Card/Citibank Ready Credit Account into Citi Quick Cash - A personal instalment loan payable in your monthly Citi Credit Card or Citibank Ready Credit statement.
• Use Citi PayAll to earn Citi Miles or Citi Reward Points when you pay your rent, education expenses, taxes, electricity bills and condominium management fees with your Citi credit card. Fees are applicable.
• Use your Citi Points or Miles to offset purchases made on your Citi Credit Card

Need help?
• Our smart FAQs intuitively predicts what you’re looking for as you type

If you have any feedback, we’d love to hear from you. Your feedback is important as it helps us improve the mobile banking experience. Send us an email at customerservice@citibank.com.sg

Citibank full disclaimers, terms and conditions apply to individual products and banking services. For more details, please visit www.citibank.com.sg

The use of this Citibank SG Mobile app is for the customers of Citibank Singapore Limited only. Content provided via this Citibank SG Mobile App is not specifically created for any territory other than where Citibank Singapore Limited operates/is licensed to operate.

* Please note that biometric authentication methods like Touch ID™ or facial recognition technology are proprietary to third parties and if you choose to use these methods, you need to do so in accordance with such third parties’ terms and conditions.

Deposit Insurance Scheme:
Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$75,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured. For more information, please visit www.sdic.org.sg.

2024年5月16日

版本 11.2.6

More payment categories now available in Citi PayAll
You can now make payment in more categories, such as ‘Town Council’ and ‘Medical Services and Bills’.

New and improved 'Settings and more' page
You can now view a wide list of functions from our 'Settings and more' page. Create your own list of favorites, easily access functions by typing in the search bar, and find out what's new in the Citi Mobile® App.

4.5（满分 5 分）

3.3万个评分

No way to view awarded points breakdown

Citi shut down the web portal that allows us to self serve and view the awarded base and bonus points for each transaction and forces us to use its app, but ironically doesn't avail this feature in their app!

Does Citi expect us to request their in app agent to check and provide a breakdown of the points awarded for each transaction? And also expect you to repeat the same for all subsequent requests to each agent, who responds the chat at their convenience? The agent takes time to respond and worse still, doesn't get what your question is about and keeps directing you to the defunct web portal and you have to repeat and explain the question multiple times to different agents. Why make it so difficult to everyone?

Please provide the feature to view points awarded for each transaction in your app!

Hi Bluishhh, thank you for reaching out to us with your feedback. Kindly drop us an email with your name and contact number to customerservice@citibank.com.sg quoting 'AP-4801' so that we can assist you further. We look forward to hearing from you.

Terrible banking app

If you think the recent ocbc scam is bad, I’m sure you will never get any help from this app if it happens to Citi. The app looks good, but is terrible in the entire customer journey. Inconsistent in getting to the transactions page, cannot find anywhere in the whole app just to find a due amount to pay for the stupid card. Transactions are slow in reflecting charges made, worse, view all transactions does not work. Did I mention how difficult it is to even go to transactions page? Information within the app appears and disappears at random. Please fire your QC team. Don’t even want to talk about how difficult it is to get to the digital token when I’m logged in. Why does the customer journey requires a user who is already logged into the app to log out just to get to the token feature? Makes completely no sense. Was told I could activate the soft credit card data right after application, in the end I had to wait for the actual credit card to arrive to begin using it. Please hire a professional user journey team to craft the app’s customer journey.

Just to be clear, I do not have anything against Citi nor have I written any reviews for banking app because despite the shortcomings of each bank, I’ve never had a worse experience in using mobile banking app than Citi’s.

Hi BruisedWayne, thank you for reaching out to us with your feedback. Kindly drop us an email with your name and contact number to customerservice@citibank.com.sg quoting 'AP-4620' so that we can assist you further. We look forward to hearing from you.

Must do better!

The app’s look and feel seems polished. But does it serve its objective? I am not sure if it is the app, the bot, or the backend support. But sending “secured messages” within the app gets one no where … When I was charged a late payment fee for one day late in making my mortgage payment (because I forgot to top up sufficiently), I called for waiver and was directed to the app’s secured messaging. I wrote and wrote, and nothing happened. Replies promised call backs but nothing happened. When I wanted to make partial prepayment of my mortgage, I used the website online form (which promised support / call back within one business day), and I followed up with “secured messaging”. And again all to no avail, zero response. Nada. Zilch. It was not until I invested at least 30 mins making the traditional phone call to the perpetually inundated help line, did I manage to finally establish real contact and got the requisite confirmation. It was telling that the person on the line had no record of my online submission, or of my follow up using the much touted “secured messaging”. There seems to be a disconnect between the front-end customer facing app and the operations support that is necessary to back up Citi’s promises to its consumers. Please help us consumers.

Hi Cheerio999, thank you for reaching out to us with your feedback. Kindly drop us an email with your name and contact number to customerservice@citibank.com.sg quoting 'AP-4707' so that we can assist you further. We look forward to hearing from you.