ExpressVPN - VPN Fast & Secure 4+

Excellent service

Was using this VPN service during my stay in China. And there was alot of talk about China’s Great Firewall being strong and unable to be surpassed by VPNs. However, ExpressVPN worked fine for me in China. They even provided regular updates and support for me when I wasn’t able to connect. Though the connections dropped sometimes (with any VPN it would really), but I got to use apps like Instagram, Whatsapp etc. without much of a hassle.

When I encountered a problem with my laptop, I contacted the online support where a member of ExpressVPN assisted me and told me how to fix things step-by-step. I eventually was able to get it to work - to my amazement and ever since have been extremely satisfied with the service.

Speed-wise in China, it can be slow but I wouldn’t complain because I can still stream content, just takes a long time if you stream in HD quality like 1080p. The speed of the VPN also varies, sometimes it turns out to be quite fast. Would highly recommend people to use this VPN. It works really quickly outside of China and can surpass Netflix’s detectors.

Pretty good

Used this app during my 10 days stay in China. Well im more than happy that i could access to the social medias like Instagram. The VPN connection really depends on ur wifi / data connection , so if u r having a poor wifi, chances of the VPN being stable all the way r pretty low which means you have to keep reconnecting but this is a common problem for all VPN sites. Im not sure about now but when i got it i was given a 1 month trial of VPN so basically u got it for free (however they will deduct ur money first but they will give u the refund when the deadline ends. Although u MUST cancel the subscription by urself before the deadline)

Developer Response ,

Hi, thank you so much for taking the time to leave this excellent review. We really appreciate it! It's great to hear that you like the service. Please don’t hesitate to contact us anytime. -N.B

Subscription cannot be canceled via iOS

Caution! I checked my credit card billing and realized the subscription was being auto renewed after the free trial period ended. There was no email to remind me of the chargeable subscription and if I still want to continue using the service. I also checked on my Apple subscription, there is no record. Again I checked on the app, the account settings have been grayed out without me having the ability to amend or cancel my billing. When I went to the live chat, the agent repeatedly asked why I wanted to cancel despite me telling him/her of my intention multiple times. I was informed that the cancel function has not made available on the app yet! Should I not have checked on my credit card billing diligently, I would have been charged at the background quietly. The funny thing is that, I don’t even see this under Apple subscription. I feel like being scammed!

Developer Response ,

Hi, thank you for your feedback. Please chat with us on our website and we will assist you immediately. We're ready to help you 24/7.

https://www.expressvpn.com/support/ - R.A.