There is a new filter to search for classes and instructors names, but they are in circles. It will be better to have alphabetical order list search then scrolling to the end to search for Z, Zumba or instructor T. From My Class booking - Upcoming summary, missing instructor name display, can’t tell if there are instructors change. The date display should include Mon-Sun. When you are waitlisted, you can’t tell which position you are in 1st or 15th, to give up or not. The status should change from “Booked” to “Attended/Cancelled” after going to history. Members can’t tell classes are checked in or not. There is no biological log in or remember user id and password features. The class notification is sent 1 day in advance, it doesn’t serve the purpose to remind members to cancel or give up the classes before 1.5- 2hrs of the class. When designing the app, please get feedbacks from members and test it before launching. It should include features of the previous versions and better enhancements in this version rather than worst off.

Took us a while to get used to the new app, after multiple enhancements over the years, for us to reset this process again. Do you guys monitor what are the frequently clicked features in the old app before designing this? It was helpful to search for “strength” or “yoga” classes on a specific day/ time, all clubs previously.My biggest pain with this app is not knowing my waitlist position - how am I suppose to plan ahead (esp when you have this 6 days booking in advance policy)? This 6 days advance booking is also a pain esp when we are travelling - having to plan while on holiday. Also, please bring back the search by classes and instructors in a more user friendly manner. I’m not even gonna comment on the UI as I’m just using the app to book class, but pls bring back the dark mode.

The app is a drop-in replacement for FF Asia. It took the previous app years to mature and stabilize, without crashing and frequent “Under maintenance” pages. In this new app, class filtering is poorly designed; it does not even allow searching. Loading is very slow. To top it off, the rollout of this app has been a total disaster. Members were informed that the new would be available on March 19. And can you believe it, the team is still testing it, in the live environment, on March 19 and canceling members’ booking! Many woke up early to book classes, only to find that the booked classes were canceled by the system moments later. My access has been blocked till now. If the app is not ready, please do not release it! Do your testing properly!!

Worst app in the history of apps. If I could give it 0 stars, I would. I can’t even get into the login page! It doesn’t load. Tried it on another phone that isn’t mine, and it somehow works? But it’s not my phone so how the hell am I supposed to use this to book?! Your reps all say “you can use the website to book.” That’s just about the worst response any customer should receive. Though the experience of booking seems simple enough but looking at the reviews, I have zero faith that this app will even work for me. You know the saying “if it ain’t broke don’t fix it”? Perhaps you should reinstate the old app back because at this rate you’re going to lose ACTUAL sales. Wake up your idea.