foodpanda - Food Delivery 4+

One of the worst apps ever, late deliveries, random cancellation of orders, useless agents that does nothing to resolve the issue, Super Long waits for response from the agents. Take my advice, if you ever ever want to use this app for some unknown reasons, don’t ever pay by card, I’ve got many incidents where driver delivered spoilt food or missing items during deliveries. After contacting the agents about these issues, they will tell you that they’re unable to contact the driver or the restaurant and they’ll take a bloody Long time to reply to you, at the end they’ll send you an email, (NO REFUND POSSIBLE) just a coupon. Like if I ordered $20 worth of stuff and the item missing is only worth $4, they’ll give u a $4 off coupon, like wth am I supposed to do with it? I don’t wish to order from them again but I don’t want to lose that money, but if I order again from them, I’ll have to TOP up more money, since there’s nothing on the menu that is $4. Never ever using this freaking useless app again. Use at your own caution.

Past years been using it but never failed to be disappointed. Many apologies with refunds or food vouchers from vendor for their errors but these are not what I am engaging the service for. I just wanted reliability and for the service to bring convenience and joy to others. I stopped it for 2 yrs but alas on Father’s Day, 20th June 2021, I made the most regrettable mistake of engaging them again instead of Grab. Thought to give them a second chance. Really.. what have I gotten myself into. Woke up early morning to make an advance booking for evening food delivery, thinking with ample time given, should run smoothly. I was very wrong. 545pm supposed to deliver, but 6:02pm CSO called to inform there was a problem and require me to choose (1) to cancel or (2) for Re-delivery which requires me to wait another 30-45mins. I opted for (2). It was 6:48pm I received simply a text slapping across my face, telling me the order was cancelled due to a problem. My blood runs cold at that instant… as my whole family happily anticipated for the delivery and this irresponsible and unreliable food delivery vendor simply just dropped a “bomb” without no 2nd call nor explanation nor remedies. I have ordered from Grab during busy festive seasons or occasions but never once they failed to deliver. I can accept delays but total MIA?? This is totally unacceptable and the worst ever business model! Never again will I engage Foodpanda!

1) Quite hard to use the coupon voucher. Always remember to opt for cash payment when order using vouchers coz every time when pay by credit card will have delay transaction problems. Then vouchers will then disappeared as used and consumed even the order not successful. No hotline for help. Must write in…
2) Once I had experienced using PayLah! Or pay now as payment. Order disappeared and showed not processed. It was self collection order. I had already drove all the way to GWC and parked my car, searched for the restaurant and then realised no record of my order when I was at restaurant, but bank transaction shown it was paid. No hotline to call only writing in on feedback or something….Very frustrating. Luckily the restaurant did received my order and I saw my food with my name.

Software program writer failed to test it over and over to ensure app is robust before putting it up. The only plus point for food panda that I still use it is have many promotions. Otherwise the ui experience have to be improved and hire 12 staffs to put up hotlines to aid users.