foodpanda: Food & Groceries 4+

1) Quite hard to use the coupon voucher. Always remember to opt for cash payment when order using vouchers coz every time when pay by credit card will have delay transaction problems. Then vouchers will then disappeared as used and consumed even the order not successful. No hotline for help. Must write in…
2) Once I had experienced using PayLah! Or pay now as payment. Order disappeared and showed not processed. It was self collection order. I had already drove all the way to GWC and parked my car, searched for the restaurant and then realised no record of my order when I was at restaurant, but bank transaction shown it was paid. No hotline to call only writing in on feedback or something….Very frustrating. Luckily the restaurant did received my order and I saw my food with my name.

Software program writer failed to test it over and over to ensure app is robust before putting it up. The only plus point for food panda that I still use it is have many promotions. Otherwise the ui experience have to be improved and hire 12 staffs to put up hotlines to aid users.

Hi Stewartskh, we're sorry to hear about your experience with our vouchers and payment methods. We do our best to ensure all the vouchers offered on our platform are transparent and usable, we also do our best to make sure the payment process is as hassle-free as possible. In any case, we're available on the Help Center to offer the help and information you need. We're committed to giving you a better service so please allow us to help you in real time by reaching out to us whenever you need help with an order.

Past years been using it but never failed to be disappointed. Many apologies with refunds or food vouchers from vendor for their errors but these are not what I am engaging the service for. I just wanted reliability and for the service to bring convenience and joy to others. I stopped it for 2 yrs but alas on Father’s Day, 20th June 2021, I made the most regrettable mistake of engaging them again instead of Grab. Thought to give them a second chance. Really.. what have I gotten myself into. Woke up early morning to make an advance booking for evening food delivery, thinking with ample time given, should run smoothly. I was very wrong. 545pm supposed to deliver, but 6:02pm CSO called to inform there was a problem and require me to choose (1) to cancel or (2) for Re-delivery which requires me to wait another 30-45mins. I opted for (2). It was 6:48pm I received simply a text slapping across my face, telling me the order was cancelled due to a problem. My blood runs cold at that instant… as my whole family happily anticipated for the delivery and this irresponsible and unreliable food delivery vendor simply just dropped a “bomb” without no 2nd call nor explanation nor remedies. I have ordered from Grab during busy festive seasons or occasions but never once they failed to deliver. I can accept delays but total MIA?? This is totally unacceptable and the worst ever business model! Never again will I engage Foodpanda!

Hi Val-7777, we're sorry to hear about your negative experience with our food delivery service. It's never our intention to keep customers waiting or waste our customer's valuable time. We appreciate your feedback. We want our customers to have a seamless and efficient service, and feedback like yours helps steer us in the right direction. As we're constantly improving our services, we hope to give you a more satisfying experience in the future.

Deleting this app. Introducing platform fees but I doubt anything will be done to actually improve their tech and user experience. App always doesn’t work properly, very poor user experience. Can’t place order for pandamart (button loads then nothing happens), tried the next day, still broken and also the final price (did not touch items in cart) increased by 3 whole dollars. Will not order anymore. Please also train your CS better, had so many issues with them. They are so eager to spam template responses especially saying they can cancel the order. Even before I even send ANY message explaining my situation on the live chat they are already replying and asking for confirmation to cancel the order??? Once they even canceled my order without me even telling them to do so. Foodpanda CS team should really review their CX. Talking to the support is very frustrating with a lot of useless template responses and a simple issue or refund request takes forever to solve. Your CS are like robots please retrain and stop giving your CS template responses to send to the customer- it’s extremely poor experience. I need a refund for a missing item but your CS told me they can’t and could not give me a reason why. Always have extremely poor experience with FP when it comes to CS support.

Hi mopikopi, we're sorry to hear that our customer support wasn't able to help you as needed. This wasn't the experience we want for our customers. We're treating your feedback seriously. Ensuring effective and high-quality support to our customers is a top priority. It appears that we didn't meet your expectations this time, but we're committed to enhancing our customer support services. Thanks for highlighting this to us. We hope to serve you again.