FreeStyle LibreLink – SG 4+

Used to be Great. What’s going on?

This app has gone from being awesome to a bit hit-and-miss kind of an app in recent times it used to be that I scan, and I get instant results. These days when I scan, the app keeps searching for the sensor, and yet reports the glucose levels most of the time anyway! No feedback on haptics like last time.

Another issue is that, I feel the time to scan now is longer than it used to be. On my iPhone 11 it was almost instant and on my for iPhone 15, eh I had the same settings I have started discovering these problems is it a hardware compatiblity issue or an app issue?

Please fix these issues Abbott Labs IT people. This sensor and app iis quite useful for me on a day-to-day basis. Life changer - pls pay attention!

High failure rate to read ssnsor

Follow-up review….I received a call from Abbott on 28 Feb 24 and was assured of 2 replacement sensors after reviewing my feedback and confirming the sensor failure from the app’s event log. I was told that my feedback would be forwarded to the relevant dept for improvement. I received the replacement sensors on 01 Mar 24. I will change my rating from 1 star to 5 stars due to the quick customer recovery effort by Abbot. Thank you.
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I’m using iPhone 14 and have bought 3 Libre sensors so far. However, the app failed to read 2 out of the 3 sensors and I feel cheated for spending so much on them. I don’t think there is a proper assessment and refund process for such sensor failures. But I will not buy this brand again. Rubbish.

Developer Response ,

Thanks for letting us know. We appreciate the feedback.

Slow and unresponsive

As a person with type 1 diabetes who needs to scan multiple times per day, this app is infuriating. It was fine a few years ago but for as long as I can remember now it has been incredibly and slow and often completely unresponsive. Far too often I get a notification that a glucose reading is unavailable and to "try again in 10 minutes". This can be very distressing. Generally though, I find myself bashing away at the scan button sometimes 20+ times before anything happens. Then it can take another 10 seconds or more to display the reading, and it doesn't always even do that!

Abbott, please look into this and fix it. This is an important medical app and I have enough stress in my life without getting enraged by it on a daily basis.

Developer Response ,

Thanks for letting us know. We appreciate the feedback. We'll need more information to help with this issue, so please contact Customer Support at (1800 272 2881 ).