GetGo Carsharing 4+

Great app but something it failed.

Have been using the app for slightly more than 1yr, overall I’m happy with the cleanliness of the car and conditions as compared to TribeCar. But one thing that I face issue is connecting to the car using the app. I frequently have to off and on my Bluetooth in order to get connected to the car before I can unlock. I recall my recently booking where I park the car in the open parking lot where there was no shelter and no umbrella. After I ran to the car, GetGo app cannot connect to the car, I off/on Bluetooth and it didn’t connect. So I have to end-task the app and re-connect Bluetooth again. So I was all wet by the time I get in. ☹️. Using app to lock/unlock is the way moving forward, it is convenient. So I hope GetGo can look in this connectivity issue and meanwhile considering providing remote (although it has it set of drawback like lost, battery). If it will great during rental period, if we given remote/key, we can more easily get the door open while connectivity issue is being look at.

Need to Access current Booking via Offline (To connect to Car)

Today booked Ssangyong XLV with GetGo Carsharing, I always loved the car and it was a smooth ride today to City Square mall, But the issue is with GetGo Mobile Application, Basement Parking of City Square mall has no Mobile data ( Not sure whether due to my M1 eSim ), But GetGo Application is doing Api calls to its Backend to fetch data during app initialization, since no internet the app stuck at first GetGo design page, I had to enter the mall to access Mall Wifi and then open the app then open the booking, Then come back to car park and finally i could connect to car via bluetooth! And Lock Phew! GetGo team, Kind request (I made the same via Live chat too), When an user books any car, Please make current booking ( to connect to car ) to be available in offline, Also make this booking available even before doing all your api call at app initialization! That way connecting to car from place without intenet will be a breeze! Giving 5 Star anyways for their efforts!!!

Developer Response ,

Hey Vishal, thanks for leaving us a review! We'll definitely take note of your feedback and work on improving our service to bring you a better GetGo experience. Hope you continue to enjoy the #FreedomToDrive with us! 🙌

A big convenience and flexibility option.

The App: Quite intuitive and the ability to check how the car works is a big plus. If there’s an ability to pre-view the charge availability for ev prior to pick up would be nice. It’s critical for car sharing to have ample protection to show before and after condition to minimise claim disputes hence the 4 angle image system is great. It would also help if the app allow quick adhoc reporting of more critical issues like wipers, tyre condition, mechanical etc things that we normally can’t check until a few mins of driving. The app does have connectivity issues especially in basement quite often. That needs to be fixed. The Cars: Generally well maintained and cycled reasonably well. There are quite a few older cars that have AC issues or lack of connectivity but should be a lesser issue as cars get refreshed.

Developer Response ,

We are sorry for the frustration you've experienced. Your time is valuable, and we're sorry for any inconvenience caused by the app's connection issues. Our aim is to provide a seamless experience, and we're actively working to improve the app's performance so that you can enjoy using GetGo without any hindrances. If there's anything specific you'd like to address, please feel free to share with us at hello@getgo.sg. We take your feedback seriously.