SINGAPORE: Whether you're looking to get across town, or even earning on the road, choose Gojek – we're the city's latest ride-hailing app dedicated to making your commutes all that much better.
INDONESIA: Gojek is an app for all your daily needs such as food delivery, transportation and payment. Beyond that Gojek has a social mission to improve the welfare and livelihoods of the Indonesian people.
LIFE IS EASY
...as long as one can swipe.
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Just swipe left on the homepage!*
we now have home search on GoMart!
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Eh.. I mean… update to 4.6
*Indonesia and Thailand only.
Ratings and ReviewsSee All
Review so far
I give credit where credit’s due so this is my honest feedback for Go-Jek so far. Granted that their entry into Singapore has been just, therefore there are its bad and good points which I hope the people in the company would seriously look into and make improvements.
The good points for me so far is that there is no monopooly in terms if Private Cars for Hires; more cars, more drivers means better and competitive prices for consumers one would think but at times, only minute difference is available between Grab and Go-Jek, although at times, Go-Jek is cheaper but by just.
Waiting time for users is relatively slow; we have to wait longer to firstly get our booking through and once through, it takes longer for drivers to arrive as compared to Grab.
Reasonable prices but bad service
Drivers never arrives on time, they will inform the you arrival time as approximately 5 minutes but arrives in at least 10, in the best cases. Worse cases drivers just NO SHOW to pick up. App shows that driver is about to arrive and suddenly the car appears in a very large distance and needing around 10 or even more minutes to get to your location. Obviously drivers are doing this to force the client to cancel the ride, since apparently they regret getting this ride route and don’t want to cancel by themselves. It’s very unprofessional and cause a lot of problems to the client, mainly when we have an appointment or having small children like me, since it can happen sequentially, since a lot of Gojek’s drivers are following such behave. I would prefer pay a little bit more to have the minimum of quality and respect in the offered service. Me and my family gave already 2 or 3 chances to Gojek to be improved, but since 5 months we are using its service and the quality remains the same, unfortunately very low level, that is why, I am disconnecting from Gojek and do not recommend this company to anyone. Regards
I think the app works fine most of the time, and I’m not sure why, but every now and then I encounter a day where 3 Drivers IN A ROW would end up not moving at all. I usually leave my house an hour earlier than I need to just because I hate being late, so imagine how I felt when I have 3 Drivers not moving, each one left me waiting for more than 10 minutes before I cancelled.
The other issue is Drivers constantly telling us passengers to re-book. I understand the way the app works is the bookings are automatically accepted, but what’s the point of accepting a booking just for the driver to tell us to re-book? I’m leaving this review because this is something I just encountered. 3 bookings in a row, first one cancelled, next 2 asked me to rebook. Hence I’m leaving this review from inside my grab (fare is $3.20 more) but I couldn’t afford to wait any longer.
I appreciate gojek coming into the market to break the monopoly, but honestly there is still a lot of room for improvement. I do hope management takes consumer feedback seriously, and I’m excited to see the app improve. 👍🏽
- PT GO-JEK INDONESIA
- 409.8 MB
Requires iOS 10.0 or later. Compatible with iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE (1st generation), iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPad Air, iPad Air Wi‑Fi + Cellular, iPad mini 2, iPad mini 2 Wi‑Fi + Cellular, iPad Air 2, iPad Air 2 Wi‑Fi + Cellular, iPad mini 3, iPad mini 3 Wi‑Fi + Cellular, iPad mini 4, iPad mini 4 Wi‑Fi + Cellular, iPad Pro (12.9‑inch), iPad Pro (12.9‑inch) Wi‑Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7‑inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5‑inch) Wi‑Fi + Cellular, iPad (6th generation), iPad (6th generation) Wi‑Fi + Cellular, iPad Pro (11‑inch), iPad Pro (11‑inch) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (3rd generation), iPad Pro (12.9‑inch) (3rd generation) Wi‑Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi‑Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi‑Fi + Cellular, iPad (7th generation), iPad (7th generation) Wi‑Fi + Cellular, iPad Pro (11‑inch) (2nd generation), iPad Pro (11‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (4th generation), iPad Pro (12.9‑inch) (4th generation) Wi‑Fi + Cellular, iPad Air (4th generation), iPad Air (4th generation) Wi‑Fi + Cellular, iPad (8th generation), iPad (8th generation) Wi‑Fi + Cellular and iPod touch.
English, Indonesian, Thai, Vietnamese
- Age Rating
- © PT Aplikasi Karya Anak Bangsa
Up to six family members will be able to use this app with Family Sharing enabled.
Get things done within this app using just your voice.