Grab Driver: App for Partners 4+

Grab Express Issue

Greetings,

I've been a rider for 4 years and i love this company and job for blessing me.

But the recurring issue with Grab Express bothers me to the point i hope by writing this review, we will all be heard and considered for improvement in the near future.

For GRAB EXPRESS, riders will only be aware of "Type" of item and "Weight" which plenty of times customer may mis-weigh the item. Once i saw a 1kg item and had to redispatch as it was a huge flower pot. A huge inconvenience for both parties on opposing ends. Due to that, i tend to msg customers and ask for photo of item so i could gauge whether i can still take their order especially for multi-stop.

To improve, having customers send their photo of item/informing the dimensions after rider accept is much better as riders will know and be ready instead of getting the unexpected. If you could pull this "Photo sending" off, convenience rate of your company will go up and i believe everyone will benefit from this.

Happier staff, customers & a booming company who values the hard workers.

Developer Response ,

Hi there! This feedback will be shared with our app team. If you need further assistance, please contact us directly via the Grab App Help Centre or drop us a note on FB at m.me/Grab. Thanks!

Faraway pickup n wrong location pickup

Hi, I have been driving for grab more than 7years, but the gps app is getting from bad to worst, pax use drop pin to select location for pickup , but select different address, what should I do? Follow gps pin point can’t activate I have arrived , follow address can’t find the pax, ask grab customer service , which wan should I follow, they also not clear!!! Grab drivers getting less n less, pickup distance getting far n far, sometimes can go until 10km , call grab help line, they say they can’t cancel on their side, we driver also can’t call pax to cancel according to grab instructions, then how? Use our own cancellation, than the CR is high, than next day message come in n warn us again, very stupid right? They should follow other app like tada, when shift to auto accept, the distance pickup should not be more than 1 km, use auto accept to control the incentive, for info if I travelled more than 3km just for the $3 additional far distance pickup, easily we can get any app booking for 3km distance booking more than $6 nett , so grab management pls do something to really help the drivers not chase the drivers away to other app companies

Developer Response ,

Hi there! That is not the experience we want you to have. Please write to us via Facebook at m.me/Grab so that we can look into your feedback. Thank you.

Waiting Time Ridiculous Long At Restaurant

I just wanna share my experience as a Grab Food Delivery Partner while collecting my food order at some merchant/restaurant. When I arrived at the said location, I immediate checked personally if my order was ready, but it was, and so I went straight ahead to ask them how long it would take for my order to be ready, guess what they appeared so uninterested and just said “don’t know” OMG if you run a restaurant and get you don’t even know how long it would take for you to cook up a dish you might as well close shop. And so I waited for half an hour, asked again if it’s ready, and again after one hour asked again if it’s ready I saw them brushed my order aside not checking not doing and even asked me to ask another person instead as if it’s not her job, until the whole stall was so empty, not busy but they just act busy yet refused to do my order that I finally cancelled my order😱