Fix on version upgrade from 2.0.7 to 2.0.9
Ratings and Reviews
Starhub app not working with wifi and slow with 4G
My app used to work perfectly fine on wifi and 4G. However, it suddenly unable to load and will freeze in loading page till timeout when opening the app in wifi. It used to ABLE to all along.
When using the app on 4G, it is much slower and sometimes has problems so has to exit app and re-enter.
Emailed starhub and their customer service promptly replied there is no problem after the check. And that's it.
Now it's a hassle to check my balance.
[16May2019] The current version of the app is SO MUCH BETTER now. Thanks StarHub! I was looking forward so some form of voice minutes and/or data GB usage, perhaps day by day. This would help customer manage usage even better. Hope you take note and can include this feature. Well done, all the same!
[older feedback] This app is worse than the old one for just one single most important thing to the prepaid customer - showing the prepaid credit alone without having to press some other UI elements. The available credit is now convinced with the Bonus credit, which can’t be used for buying data plans. So the customer actually is pulled into thinking that there is still enough credit left. This is so fundamental, and probably of revenue interest to StarHub too, but it seems that the new UI just mess up this one single important thing.
The new interface is worse then the one it replaces. A lot of information/ options are removed/oversimplified. The app does not fill up the entire screen (blackout lines on the top and bottom of the screen).
Although the old version is dated by today’s standards, it works well. Loads of information (ie counties which data roaming is supported) can be easily found. The new interface makes it difficult to find/display the revelant info.
Please bring back the old interface.
- StarHub Ltd
- 39.6 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 17+ for the following:
- Unrestricted Web Access
- © Copyright StarHub 2015. All rights reserved
Up to six family members will be able to use this app with Family Sharing enabled.