Joggo - Run Tracker & Coach 4+

You might be mislead by marketing into thinking this is a running app. I mean I was. I was looking for a running program and this isn't that. Half of the suggested workouts were some gpp/bodyweight excersises, no running whatsoever. Their support can't help - there is no way to turn off non running activities and if you ask for a refund their reply will ignore the request. The watch app is another level of useless. If I decide to skip the bodyweight workout there is no way to send a next running workout to the watch instead. Very disappointed by the program, app features and support.

Hello there!

We apologize for the disappointment you've experienced with our app and the lack of running-focused content. We understand that you were looking for a running program, and we apologize if our app did not meet your expectations in that regard. We appreciate you bringing this issue to our attention.

We constantly strive to improve our app and the user experience, including the workout suggestions and customization options. To address your concerns, we recommend updating your app to the latest version. Our team is actively working on enhancing the app's features, including the ability to customize workout types and better cater to running-specific programs.

If you would like to provide further feedback or require assistance, please don't hesitate to contact us at hello@joggo.run. We value your input and want to ensure that we address your concerns and make the necessary improvements to meet your expectations.

Thank you for your understanding and patience. We appreciate your support as we work towards delivering a better experience for all our users.

Stay well.

Warm regards,
Joggo Team

Should you decide to cancel subscription it has to be done through the app and not via the apple subscriptions. This led to a clearly outsourced team that will refuse to refund you except for 50% citing their terms and conditions clearly state you must inform them 24 hours prior to renewal. It’s a terrible way to do business.

There are plenty of other apps that can do better. Avoid this at all cost.

Hi there,

Thank you for taking the time to share your feedback regarding your experience with the Joggo app subscription. We genuinely appreciate your insights and are truly sorry to hear about the challenges you encountered.

We understand that canceling a subscription is an important decision, and we apologize for any inconvenience you faced with the cancellation process. Our intention is to provide a smooth experience, but we acknowledge that there might have been confusion in this case.

Due to the unique nature of our app, we have a process in place that allows us to address any issues our users encounter effectively. It's important for us to hear from our users directly, so we can work towards resolving problems promptly or offering appropriate solutions. This includes offering refunds if necessary.

We do have a policy that encourages subscribers to inform us about their intent to cancel within 14 days of purchase, as well as providing at least 24 hours notice before the renewal date. This policy ensures that we can better manage subscriptions and provide the best service possible. However, we understand that circumstances can vary, and we're sorry for any frustration this policy may have caused you.

If you have any further questions, concerns, or feedback, please don't hesitate to reach out to us at hello@joggo.run. We genuinely want to assist you in the best way we can and ensure your experience with Joggo is a positive one.

Thank you for considering Joggo, and we hope that you'll give us another chance in the future. Your insights are invaluable as we strive to improve our services.

Warm regards,

Joggo Team