Lazada - Online Shopping App‪!‬ 17+

Have been using Lazada & Redmart for quite a few years. Product variety and logistics handling are surely very important, and I have to say you have been doing a good job, but one point I want to raise is the user interface, which is equally important, if not, more. Whenever I do grocery shopping I go for Redmart for sure, but when it comes to other types of shopping, I initially search on Lazada, but eventually would give up for Shopee. Different from any other e-commerce web, the lazada product display page does not have alignment, and that “hurts” eyes. Customers are more interested in getting product info, doing comparison in the simplest, cleanest way. Having creative but not practical “designs” on the user interface is not doing much good to shopping experience. What’s more, after click into a specific product link, the title font is always bigger than the product pictures and contains too much info, how does do anything good to consumers who are mostly visual hunters? There might be people come to e-commerce web already knowing what exactly they need to buy, but majority does not, and they are happy to caught by attracting pictures. I will continue to support Lazada group but also hope to see some improvement in future.

The Lazada team would like to thank you for your trust and confidence in using our online shopping platform. We promise to continuously improve on our system to serve you better in the future. If you experience any dissatisfaction during your shopping experience, please contact us directly via the Lazada in-app help centre.

The app for the online purchase is good and effective. There are regular discount vouchers provided for using this platform. And these discount vouchers are real value for money. Most of pricing is the best around. Shipping by the courier provider is a pain at times. Some of them call or SMS on the day of delivery to alert. At other times, there is absolutely no notification, and they turn up unannounced, even as late as 10 p.m. Or as early as 8:30 a.m. The shipping notifications by LAZADA used to be good. But their service is dropping fast recently. Customer service is a hit and miss affair. At times it can be world class and at other times, pathetic. Listening to the AVR system voice that greets you when you call the help desk, is a real irritating experience. Hope they change that to a more pleasant and a welcoming voice, with better voice modulation. Overall, the price is good. Customer Service needs to be improved. App is effective and provides value for money.

Hey,SriMahakali! Thanks for the awesome review! We're happy to hear we hit the mark for you, and we'll do our best to keep it up. Let us know if you need help with anything.

The wallet is absolutely pointless, why put money into lazada when you can put it in a bank. You can't withdraw the money, you can only spend it on lazada, and there are zero added benefits to using the wallet. Refunds are also placed into the wallet, completely unacceptable. Aggresive ads that keeps opening the app has forced me to just uninstall the whole app. Have been sent so many fake seeds I'm doubting that there's any kind of preventitive measure that works, too many scammers, too many people with worthless products offering vouchers for more worthless products to give them a max rating on the useless product that they rated 1 star. I can no longer trust any of the ratings on lazada. Customer support is also worthless, not understanding the context of any feedback showing that they just ignore it and pretend to be doing something about it. They sent me an email to take a screenshot in the app and hash tag #Ads, obviously not understanding that what I said about the ads. Its very clear, I wrote "Aggresive ads that keeps opening the app has forced me to just uninstall the whole app" and they still sent an ignorant reply. Do they really not know how many ads they have thats forcing the app to open?

Hi, kspeeder We sincerely apologise for the experience you have encountered. Please take a screenshot within the Lazada app and submit the feedback with #Ads to help us improve the user experience. Thank you for the feedback and for bringing this issue to our attention.