McDonald's 4+

I Ordered on 9 Feb using McDelivery and food didn’t come and I didn’t get any calls explaining. I had to call Siglap branch and they told me my order went to Eastpoint Mall even though Siglap CC is nearer! Siglap CC manager didn’t want to help check where my order went to until I kept asking her. I called Eastpoint Mall and manger said rider didn’t come to collect how convenient for him! Maybe CNY EVE too busy but that’s no excuse for conveniently forgetting my order! I asked for a refund and got it few days later. I feedback thru app and I chose the option to have a callback but callback never came! I feedback thru app about this and nobody got back to me! Please improve your app if not just shut it down! Only feedback thru their Facebook messenger is heard and responded to fast.

Sometimes the redemption of points causes the redeemed item to be stuck (it is not added to your bag despite it saying so in the mobile app). You literally have to wait a few days for it to “expire” and be returned to your bag in order for you to be able to redeem the item again.
Uninstalling the app or restarting the app doesn’t resolve the issue. The only solution is waiting for a few days for it to “expire”. Please do something about this bug. It has happened quite a number of times now.

Seriously, this has to be one of the worst food ordering apps out there, and it’s even more embarrassing that it’s for such a big corporation like McDonald’s. If you order as a “guest”, the tracking does not work. If you go to the email they send you and click on the link for tracking, it should go directly to the tracking, not make you fill up the complicated tracking number. There’s no way to copy and paste the number. If you have a good enough memory to fill in the tracking number it doesn’t even work. So basically if you order as “guest”... you won’t have a clue when your order is coming in. For Singapore, just order through Grab which is a much better food ordering and delivery interface. Also grab allows you to choose which toy when there are two toys available for happy meal, mac delivery app surprisingly does not!!