MobileSupport - RemoteCall 4+
Rsupport
-
- Free
Screenshots
Description
Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.
[Key Features]
1.Screen Sharing
Customers are able to share pictures of their mobile device screen with support representatives to collaboratively identify and resolve issues in real-time.
2.On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
3.Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
4.Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.
[Receiving Mobile Device Support - Customers]
1.Download, install, and then launch the ‘MobileSupport’ application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.
What’s New
Version 7.5.0006
- Other minor bug fixes
App Privacy
The developer, Rsupport, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- RSupport
- Size
- 53.5 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, French, Japanese, Korean, Portuguese, Simplified Chinese, Spanish, Traditional Chinese
- Age Rating
- 4+
- Copyright
- © Copyright(C) 2001 ~ 2024 RSUPPORT CO., LTD. All rights reserved.
- Price
- Free