Screenshots

Description

Welcome to the brand new MyAXA mobile app!
AXA customers can easily access and manage their AXA policies, anytime and anywhere.

Latest Improvements on MyAXA: Faster, Simpler, Intuitive Navigation
1. Quick view of active policies
2. Submit a request for fund switch and/or premium re-direction
4. Buy Travel Insurance on the go
5. Get in touch with AXA for all Emergency Contacts
6. Contact your agents conveniently through the app
7. Access your Shield medical card & panel clinics easily.

For MyAXA FAQ , please visit www.axa.com.sg/myaxa/faq


What’s New

Version 4.48.7

- New app release includes bug fixes & performance improvement

Ratings and Reviews

2.1 out of 5
98 Ratings

98 Ratings

Fright gifts ,

User experience needs improvement

Every time the app updates to the latest version it logs out the session. This is very irritating from a user point of view as I need to set up the login and FaceID again.

Other apps seems to be able to retain the login session fine but not this

peek_ ,

Poor usability

Cannot download documents from claims. Cannot send feedback because the form field doesn’t take special characters (i.e. punctuation) and when you do remove all your punctuation, it gives some null error related to xcode??? Both the desktop website versions are not any better. One version has an endless OTP request and submission loop while the other has server errors and weird formatting of the document submission pages. I receive multiple notifications for the same claim via email and text. I submitted requested documents recently but the status still says I haven’t. Don’t really know what’s happening with my claims.

I get a strong impression the developer team does not know what they are doing. Maybe relook your higher management and find someone who actually understands technology.

Developer Response ,

Hello, thank you for highlighting this. We have escalated your feedback to the relevant teams for further improvements. If you require immediate assistance, please write to us with your policy number and mobile number at comsvc@axa.com.sg for Life & Shield policies, customer.care@axa.com.sg for GI policies and customer.care.health@axa.com.sg for health policies. Thank you.

ioupsfv ,

Terrible User Experience

Of all the apps I have used, this is one of the most disappointing experience.

As one of the world’s renowned insurance provider, the app is supposed to provide users a seamless experience in tracking their claims and making claims. However, there are multiple times where I got logged out after app updates, submitted claims not shown in history, a simple claim process taking several months all because no one informed the user that the supporting documents attachments were not sent to the claim officer due to an issue in the application.

In this day and age, it is very disappointing to chase for claims when users trust the insurance providers to provide a convenient and seamless service.

App Privacy

The developer, AXA Insurance Pte. Ltd., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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