Screenshots

Description

Welcome to the brand new MyAXA mobile app!
AXA customers can easily access and manage their AXA policies, anytime and anywhere.

Latest Improvements on MyAXA: Faster, Simpler, Intuitive Navigation
1. Quick view of active policies
2. Submit a request for fund switch and/or premium re-direction
4. Buy Travel Insurance on the go
5. Get in touch with AXA for all Emergency Contacts
6. Contact your agents conveniently through the app
7. Access your Shield medical card & panel clinics easily.

For MyAXA FAQ , please visit www.axa.com.sg/myaxa/faq


What’s New

Version 3.22.5

- Launch of AXA 3Care product
- New app release includes bug fixes & performance improvement

Ratings and Reviews

2.0 out of 5
43 Ratings

43 Ratings

oiuygre ,

Lousy app

Worst app, keep getting errors that prompt you to refresh, have to keep trying for over 10 times clicking the refresh or going to different tabs and hoping to be lucky for it to load.

Submitted claims, when submitting additional docs still listed as action required after a week of submission. Customer care isn’t helpful at all, is this a new way of denying claims by preventing us from submitting documents?

Want to check on policy details? Tough luck, there’s nothing inside. Surprised that they still got cheek to ask customer to update the app. I’m using the latest version, so do I need to update to a future version now? Please, if you want to do an app, do it properly.

Only saving grace is my agent who has been very helpful and responsive. But nothing to do with the app though. One of the rare times I really hope that we can give negative star review!

Developer Response ,

Hi, we highly appreciate your feedback as it helps us on further improvements for our app. If the issue persists, please write to us with your policy number and mobile number at comsvc@axa.com.sg for Life & Shield policies, customer.care@axa.com.sg for GI policies and customer.care.health@axa.com.sg for health policies. Thank you.

AXA Stupid ,

Stupid app useless customer service

Downloaded the latest app but still having problem to register. Attempt to contact their customer service but they just ask to try again. Tried more than 20 times on version 3.3.8 (registration requires version 3.3 onwards). If you cannot make sure all customer can access their account then dont upgrade app lah!

Update : So stupid everytime need to update app & everytime ask to sign in again. Some of your customer live in oversea & dont have access to their other phone number you know?

Developer Response ,

Hi, apologies for your experience. Kindly update your MyAXA app to the latest version (3.9.3). If the problem persists, please write to us with your policy number and mobile number at comsvc@axa.com.sg for Life & Shield policies, customer.care@axa.com.sg for GI policies and customer.care.health@axa.com.sg for health policies. Thank you.

peek_ ,

Nothing works

Can not login on the mobile app despite being able to on desktop. Cannot send an enquiry via the desktop contact form because of some server error (plus every time you try to send the message, it requires an SMS OTP. Not sure what this security measure is supposed to achieve). Cannot view policy documents on the desktop site. Errors refresh the entire page so you have to key in everything again.

Developer Response ,

Hello, thank you for highlighting this. We have escalated your feedback to the relevant teams for further improvements. If you require immediate assistance, please write to us with your policy number and mobile number at comsvc@axa.com.sg for Life & Shield policies, customer.care@axa.com.sg for GI policies and customer.care.health@axa.com.sg for health policies. Thank you.

Information

Provider
AXA Insurance Pte. Ltd.
Size
94.5 MB
Category
Finance
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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