iPhone Screenshots

What’s New

Version 2.5.31

- New AXA Shield E-Card
- AXA Shield List of Benefits
- AXA Shield Clinic Listing for GP & SP

Ratings and Reviews

2.0 out of 5
41 Ratings

41 Ratings

FALNEL ,

Good product, sales services but poor IT and Administration service

The e-service is so laggy, especially after the doing CKA which takes more than 5 mins to proceed to fund switching page or just hang there (regardless of using wifi or mobile data). Please improve on your IT service for both website and mobile apps (lots of room for improvement compared to the other insurance companies) 😡

Developer Response ,

Hi FALNEL, thank you for your feedback. Understand that your feedback was in Jan 2017 and we are keen to find out if you are still experiencing any service issues with the MyAXA app? We would like to reach out to you to send us a message on AXA SG Facebook with your NRIC and details so that we can follow up and address your concerns. Thank you

Jjunhann ,

Overall disappointed user experience

1. Multiple information not visible.
2. Basic Care rider e-services not visible.
3. System crashing.
4. Funds switching were not easy to use.
5. Slow loading of app, especially in fund switching.
6. Health articles - no one reads in a service app, stop putting these in the expense of an already-slow system.
7. Please treat your App feedback seriously or you will lose to your competitors as the number 1 global brand. We are already at 2.1/5 stars.
8. Get the sales team to try out progressively before the launch of our AXA app, don’t just depend on the programmers.

Developer Response ,

Hi Jjunhann, MyAXA will be launching a new app in June and the experience will be faster with better performance and simpler navigation. As MyAXA App is our main servicing app, we regard it with high priority and hence, a new version of the app will be rolled out.

We have paid special attention to priority features such as fund switching, ensuring that it will perform well. We are doing internal testing of the new MyAXA App before launching.

Which information is not visible at the moment? Pls email comsvc@axa.com.sg for Life and Sheild policies, customer.care@axa.com.sg for GI Policies, customer.care.health@axa.com.sg for Health Policies, with your details and specific query on the missing information. Thank you.

PixelisedKen ,

Cannot update address on both mobile app and website

Quite disappointed about AXA’s IT services. Tried to update address but always got this error message
“There has been a problem communicating with the server. Please try again later.” Seems no one is regularly checking the service.

Developer Response ,

Hi PixelisedKen,

Thanks for your feedback. We do experience intermittent technical difficulties at times but there is ongoing effort to maintain the system to ensure good customer experience. Pls try logging in again and let us know through the respective email addresses below if you still face any difficulty.

comsvc@axa.com.sg for Life policies
customer.care@axa.com.sg for General Insurance policies
customer.care.health@axa.com.sg for Health Policies

Information

Provider
AXA ASIA
Size
535.5 MB
Category
Finance
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English

Age Rating
Rated 4+
Copyright
© 2019 AXA Singapore
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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