Proton VPN: Fast & Secure 4+

Great app and experience, decent price. Sometimes feels like the connection process can be flaky and the connection itself slows down not uncommonly (Singapore). You notice when you're on the VPN based on speed/responsiveness.

That doesn’t sound right. Could you please share some more details? What specific servers did not work for you? Did you get any error messages? Have you tried switching protocols (e.g. OpenVPN - TCP): https://protonvpn.com/support/how-to-change-vpn-protocols/?

Contact us through the 'Report an Issue' option in the app menu so we can help you troubleshoot this connectivity issue further.

I just subscribed to the Plus package and there was no warning before subscription that ProtonVPN does not work in China, unlike some of the more ethical VPN service providers who provides a disclaimer/ warning before you proceed to the subscription page.

Further contributing to the unethical way that ProtonVPN conducts business, I found out from other subscribers in China that this is apparently a problem that has persisted for over a year and ProtonVPN has not done anything to resolve this issue. Meanwhile there are other service VPN service providers who are able to circumvent the restrictions. Which only shows ProtonVPN’s lack of expertise and unprofessional is as a VPN service provider.

Customer support service was quick to reply with a boiler plate email when I first alerted them of this issue. However, when I asked for a refund, they completely ghosted me. Which adds to the unethical nature of how business is conducted at ProtonVPN.

Hi! Unfortunately, China is one of the restricted countries that are monitoring VPN connections. China began blocking the hostnames and IPs of ProtonVPN some time ago. You can find more details regarding the situation at the following link: https://protonvpn.com/support/does-protonvpn-work-in-china/. We also suggest you contact us - we can help provide a list of servers that you could try connecting to, to see if they work: https://protonvpn.com/support-form. Please note that you may cancel your account with a refund for any unused portion of the service period within 30 days of the initial purchase. You can read more about this in our Terms and Conditions: https://protonvpn.com/terms-and-conditions

Apps aesthetics looks great and layout simple to use. Connection is fast and servers for P2P/streaming/multi-hop/Tor is clearly indicated with a small icon Needs more support for streaming service for more countries Add custom DNS in profile management since some sites are blocked by Proton’s DNS

Edit: Dropped from 4-2stars. Recent update logged me out and I have to relogin. Only to find that my settings is reset to default and my pre-configured profiles are all gone. Happens on both iOS and iPadOS. Why do this out of nowhere? It took time to find specific server for specific purposes and now I have to try each server again for each service.

Profiles still can't be edited after it's added, unlike the desktop version.
Profiles aren't synced or saved on the server, which means when I'm logged out, the profiles are cleared and I'll have to manually add them again for each device.

We're sorry to hear that. We have forwarded your requests about custom DNS and the profiles to the team for future consideration. As for the streaming services you'd like to see be supported by Proton VPN, contact us at https://protonvpn.com/support-form to let us know. Meanwhile, we have a list of all the streaming services that are currently officially supported at https://protonvpn.com/support/streaming-guide.

On another note, we are aware of these issues with the app logging out after an update, as well as the previously created profiles disappearing, and our team is investigating this further as we speak. We apologize for any inconvenience caused by this in the meantime.