Raffles Connect 4+

Appointment isn’t valid

Made an appointment using the app and waited for the time slot to come in to avoid the long wait. However when I came to the clinic and showed the stuff the queue number, I was told that the online appointment wasn’t used at all and have to get a new queue number. I’m all for the clinic trying to make an effort to reduce the waiting time with an app, but if it is not integrated in the their normal process, this part of the function should at least be blocked from the app.

Developer Response ,

Dear Derek_luo, thank you for the feedback. We are in the midst of revamping our eQueue feature to better meet the patient’s expectations. Warmest Regards, Raffles Connect Team

False hope & No Due Respect

It’s 2am and I’m feeling unwell. It’s not my first time using this app, had unpleasant experience in the past but seeing that Dr Anywhere apps (another teleconsultarion alternative) only has slot available at 12pm, I thought I have to stick to Raffles Connect which shows availability to book a consultation instantly. I told myself to be grateful, disregarding my previous experiences on this app

Got assigned to an appointment between 2:30am-3:00am. I stayed up at common area to wait for the scheduled call, unable to rest in bed as I don’t want to disturb my partner… Not unexpected though, it’s past 3:20am now and the appointment hasn’t begun, there is no option to reschedule or cancel as well and card details has been given. I’m wondering why am I still staying up in pain now… contemplating whether I should continue the wait when what I needed most is to sleep and rest with/without the diagnosis and prescription…

Seems like I have to go through more waste of time in the day time then~ since this app has been a huge let down. All it does is overpromise and underdeliver to patients at times when we are most in need of care both physically and emotionally

Very poor app

This apps very poor developed if compare to other Teleconsultation app! Not doubt is easy to use and connect to doctor, but after service is damm poor, no way to check notification when the medicine will be sent, no status update where to know if the delivery driver/rider is coming? You have to call the super duper hotline to Raffles medical hospital customer services first then transfer to clinic and then clinic check again with their delivery rider or logistic company! What a waste of time! Trying to skip the queue, end up you spent more time on the waiting time for medicine. FYI, teleconsultation done in the morning, suppose delivery within 4 hrs, end up 4.30pm still on the way and not sure by what time will be delivered the medicine? Why go for so many step and stupid process, if medicine sent out, should keep us the tracking no, this is very easy to us to contact driver/rider n check for status! Useless apps after consultation… waste of time to call and track the medicine status…

Developer Response ,

Dear Titaniclexus, we are sorry to hear that you had experienced delay in the delivery of your medication. Could you share with us your Case Number via email at support@carehealth.io so that we could investigate this on our end.
Warmest Regards,
Raffles Connect team