Raffles Connect 4+

Made an appointment using the app and waited for the time slot to come in to avoid the long wait. However when I came to the clinic and showed the stuff the queue number, I was told that the online appointment wasn’t used at all and have to get a new queue number. I’m all for the clinic trying to make an effort to reduce the waiting time with an app, but if it is not integrated in the their normal process, this part of the function should at least be blocked from the app.

Dear Derek_luo, thank you for the feedback. We are in the midst of revamping our eQueue feature to better meet the patient’s expectations. Warmest Regards, Raffles Connect Team

This apps very poor developed if compare to other Teleconsultation app! Not doubt is easy to use and connect to doctor, but after service is damm poor, no way to check notification when the medicine will be sent, no status update where to know if the delivery driver/rider is coming? You have to call the super duper hotline to Raffles medical hospital customer services first then transfer to clinic and then clinic check again with their delivery rider or logistic company! What a waste of time! Trying to skip the queue, end up you spent more time on the waiting time for medicine. FYI, teleconsultation done in the morning, suppose delivery within 4 hrs, end up 4.30pm still on the way and not sure by what time will be delivered the medicine? Why go for so many step and stupid process, if medicine sent out, should keep us the tracking no, this is very easy to us to contact driver/rider n check for status! Useless apps after consultation… waste of time to call and track the medicine status…

Dear Titaniclexus, we are sorry to hear that you had experienced delay in the delivery of your medication. Could you share with us your Case Number via email at support@carehealth.io so that we could investigate this on our end.
Warmest Regards,
Raffles Connect team

The products n ideas is good but the app platform is very slow, keep error when it isn’t, always hang,
I tried to order several times for past 40min for a simple 5min task if the app works normal. Every screen is hang take more than 1min to load each page, takes a min instead of a Sec to add to cart, prompt me wrong password when it is indeed correct, prompt me contact details wrong when it is indeed my 8 digit numerical phone number, keep zerorise the items added to cart，best after repeat very act a few times, non functional interface, not user friendly, best at the end after “n” tries, my credit card is charged but the order submission states error n I didn’t receive any order confirmation email. Oh my god!

Dear Yun,

Thank you for your valuable feedback. We apologise for the inconvenience caused. We are working on improving the process. Meanwhile, we would appreciate if you could provide more details such as your email account and our customer experience team will get in touch with you: contact@doctorworld.co

Warmest regards,
Raffles Connect Team