Raffles Connect 4+

Good and bad

As far application experience and UX, definitely love raffles connect.
However when compare to services like Doctor Anywhere for remote consultation , raffles is far behind.
We can’t do tele consult as and when we want. There is a booking required , normally 1 or 2 hours ahead. If we are using corporate insurance it requires us to provide credit card details even though we are covered with corporate insurance.
Doctors give us call back o it side of scheduled window .

False hope & No Due Respect

It’s 2am and I’m feeling unwell. It’s not my first time using this app, had unpleasant experience in the past but seeing that Dr Anywhere apps (another teleconsultarion alternative) only has slot available at 12pm, I thought I have to stick to Raffles Connect which shows availability to book a consultation instantly. I told myself to be grateful, disregarding my previous experiences on this app

Got assigned to an appointment between 2:30am-3:00am. I stayed up at common area to wait for the scheduled call, unable to rest in bed as I don’t want to disturb my partner… Not unexpected though, it’s past 3:20am now and the appointment hasn’t begun, there is no option to reschedule or cancel as well and card details has been given. I’m wondering why am I still staying up in pain now… contemplating whether I should continue the wait when what I needed most is to sleep and rest with/without the diagnosis and prescription…

Seems like I have to go through more waste of time in the day time then~ since this app has been a huge let down. All it does is overpromise and underdeliver to patients at times when we are most in need of care both physically and emotionally

Developer Response ,

Dear Sir/Madam, greetings from Raffles Connect! We apologise for the inconvenience caused. Should you require urgent medical attention, please head to the nearest A&E/clinic or contact emergency services. The doctor may have been held up from an earlier appointment thus could not attend to you. If there is anything that we may assist you with, please feel free to drop us an email at support@carehealth.io.

Very poor app

This apps very poor developed if compare to other Teleconsultation app! Not doubt is easy to use and connect to doctor, but after service is damm poor, no way to check notification when the medicine will be sent, no status update where to know if the delivery driver/rider is coming? You have to call the super duper hotline to Raffles medical hospital customer services first then transfer to clinic and then clinic check again with their delivery rider or logistic company! What a waste of time! Trying to skip the queue, end up you spent more time on the waiting time for medicine. FYI, teleconsultation done in the morning, suppose delivery within 4 hrs, end up 4.30pm still on the way and not sure by what time will be delivered the medicine? Why go for so many step and stupid process, if medicine sent out, should keep us the tracking no, this is very easy to us to contact driver/rider n check for status! Useless apps after consultation… waste of time to call and track the medicine status…

Developer Response ,

Dear Titaniclexus, we are sorry to hear that you had experienced delay in the delivery of your medication. Could you share with us your Case Number via email at support@carehealth.io so that we could investigate this on our end.
Warmest Regards,
Raffles Connect team