iPhone Screenshots

Description

• Bug fixes and performance improvement.

Go cashless with an e-wallet that lets you make payment across the most well-used retail and services in the region. Pay everywhere, transfer funds quickly, and top up cash easily with a single dedicated app.

• PAY EVERYWHERE
Use Razer Pay™ to buy your favourite games, entertainment, food, mobile top-ups and more.
• TRANSFER QUICKLY
Send and receive funds with a few easy steps.
• TOP UP EASILY
Add funds to your Razer Pay™ e-wallet easily via online banking or through participating merchants. Note: Top ups at physical merchants only available in Malaysia.

Razer Pay™ is the e-wallet brought to you by the world’s leading lifestyle brand for gamers. In the coming months, Razer Pay™ will also be available in other Southeast Asian countries. Soon, Razer Pay™ users can enjoy a seamless cashless payment experience across the region.

What’s New

Version 2.28.5

•Thank you for supporting Razer Pay.
•Razer Pay ends Sept 30, 2021.
•In-app Withdrawals are available until Sept 30, 2021 .

Ratings and Reviews

1.8 out of 5
201 Ratings

201 Ratings

PrinSakuraMochi ,

Unflexible. Quite disappointing

Other than the razer app hanging and breaking down mid way, unsuccessful transactions both online/offline and error in topping up razer pay wallet, ALL these were things I can forgive as a customer. But one thing I could not stand- I achieved the razer pay “challenge” of spending $3500 with my razer card and was very excited to redeem the mamba wireless mouse. Headed over to the razer online store only for the mouse to be out of stock. I waited for months and yet it was still out of stock. When I asked if they could change the redeemable product for me of the same value, the customer service agents were really understanding and willing to help. But at their capacity, they could not decide on their own so they pushed for the relevant team. Then the team said that could not be done. So.. why place the challenge as something available if the prize is out of stock? why are we not allowed to know when u are restocking? Why so unflexible when I am merely asking to exchange something of the SAME VALUE. So disappointed!

Developer Response ,

Our sincere apologies for the inconvenience you've been through as that's definitely not the kind of experience we'd like you to have with our support. Anyhow, we appreciate you raising this concern and for sharing your feedback. For further assistance, please send us an email at razerpaysupport@razer.com.

Delta438 ,

Unreliable.

Disclaimer: I’ve used Razer Pay as my main mode of payment (where possible) for about a month. For a payment service, I would expect this app to perform 2 basic functions properly:

1. Processing payments
2. Processing refunds

Unfortunately, Razer Pay has random moments of outage that make payment impossible, and the app is occasionally hit with high traffic that completely renders it unable to load. Considering this is only the beta phase of the Razer Card program with limited users, it’s hard to imagine how the app will sustain more users once the beta ends.

Additionally, I have had refunds issued by merchants that have yet to be returned to my wallet. I’ve already submitted a ticket for these incidents, but have yet to receive any solution.

All these could still be acceptable if the app has an avenue for quickly contacting customer support and having your issue resolved quickly; but it doesn’t. You have to initiate a live chat with an agent, and if your issue cannot be resolved immediately, it will likely take days, which is unacceptable when it comes to processing transactions.

Until basic functionality of Razer’s payment system can be maintained, I cannot recommend this as your primary choice of payment.

Developer Response ,

We regret hearing your thoughts about your Razer Pay account. We can understand your sentiment and our apologies for any inconvenience you have been through. This is definitely not the kind of experience we'd like you to have with our products and our support. Furthermore, we appreciate you sharing your feedback. We'll have this noted with the team for future improvements. For further assistance, please send us an email at razerpaysupport@razer.com.

EmjGrey ,

Beware your Personal Data

Got 67 of my friends send their IC and passport photos after downloading the app to verify their account. Only 33 of them got verified, and that’s after multiple failed attempts and logging cases…and took a month. A few of them even have their accounts suspended right after they gave their personal data. This along with rewards bugs (not reflecting the referrals) was reported to Razer and they haven’t fixed it even after more than 1 month. The deadline came and leaderboard ended and they haven’t fixed the issue. So what happened with the information they collected?
They stopped replying after I told them it was unfair that They did not fix the issue yet still announced the winner. They purposely only verified 2 more users after The deadline. Yikes.

Developer Response ,

We regret to hear this concern. Please write to us at razerpaysupport@razer.com so we can properly look into this and share as much information as you can. We will definitely investigate your case. Thank you for posting!

App Privacy

The developer, Razer Fintech, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • Contacts
  • User Content
  • Identifiers
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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